Level 1

11 points

Massive ARC Problems after tvOS 16.3

Hello

After updating my Apple TV to tvOS 16.3, my ARC setup is completely messed up. I am using a 2017 Samsung TV that supports HDMI-CEC and ARC (not eARC). So far everything has worked great. After the update, ARC suddenly stopped working. My television no longer knew the Apple TV overnight and the sound output via it to my HomePod mini stereo setup no longer worked either. I disabled and re-enabled everything, but nothing helped. Suddenly no ARC signal can be found.

After I restarted both devices several times, the function was suddenly activated again and everything was as before. This was gone after about 30 seconds. After multiple on and off of HDMI-CEC (Samsung calls this Anynet+) multiple on and off of ARC on the Apple TV and multiple restarts it works again. However, I now have massive sound interruptions when I play sound from another device (in this case my Nintendo Switch). All of this ran with 16.2 without any problems and never caused any problems.

Does anyone have similar problems? Maybe a similar setup?

Does anyone know what else i could do? All my devices are up to date

Apple TV 4K, tvOS 16

Posted on Jan 25, 2023 11:26 AM

Best reply

Dustin_R_308

Community Specialist

Posted on Jan 27, 2023 1:26 PM

Greetings samflocis,

If you are having difficulty with that connection between your TV and your Apple TV device, begin by following the guidance found here.

Use HDMI ARC or eARC with your Apple TV 4K - Apple Support

"If HDMI ARC or eARC isn't working as expected

If you can't set up HomePod or HomePod mini as the default speaker for Apple TV, make sure that your HomePod or HomePod mini and Apple TV are added to the same room in the Home app. Then try to set up your HomePod or HomePod mini as the default speaker for your Apple TV again.
Make sure that your TV supports ARC or eARC. You can check by seeing if there's an ARC label next to your HDMI port, or you can contact your TV manufacturer.
You might have to turn on ARC, eARC, or HDMI-CEC in the settings of your TV. Check with your TV manufacturer for details.
Unplug the HDMI cables from your TV and Apple TV. Then plug the cables in again and try to use ARC or eARC."

Take care.

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Similar questions

23 replies

Amhixon

Level 1

8 points

Apr 26, 2024 2:38 PM in response to samflocis

I have a Samsung UE50TU7020KXXU, my earc with my denon works fine, it doesn't even register my apple TV gen 3 as arc or earc. Just the TV, I can output to my beats or denon avr via airplay, which is fine. But I want to send my ps5 audio signal through my other HDMI port on my TV to the apple TV so I can get full Atmos use out of them, but I can't do that, as the TV doesn't see the apple TV box as any kind of audio output device, and vice versa, the apple TV shows no earc or arc option.

Clearly there is a bug on apples side or Samsungs. Either way. Can someone help? I've tried every setting, got proper cables, brand new 8k and have plenty of throughput.

I've read about people using home pods. I do not want to have to buy a home pod for something that shouldn't need one.

All firmware and system updates are up to date. Wtf is wrong with it?

dschelly

Level 1

8 points

Apr 29, 2024 12:00 AM in response to samflocis

The problem still exists. The only solution is currently to restart Apple TV once a day. Apple support does not understand the problem. I bought a new TV, it will be delivered in 2 days. If the problem is not limited to Samsung, I will throw HomePod and AppleTV in the trash. Never again Apple!

samflocis Author

Level 1

11 points

Feb 7, 2023 1:45 AM in response to samflocis

Did anyone tried the HomePod OS 16.3.1 and tvOS 16.3.1 Update yet?

Apr 13, 2023 2:32 PM in response to samflocis

Under remotes and devices you can disable home theater control. It’s a workaround but you loose the convenience of one remote.

Apr 22, 2023 12:04 PM in response to samflocis

I bought two 2nd Gen HomePods last month and I’ve been on the phone with Apple Support for almost a month. Still no resolution.

Exile01

Level 1

8 points

Jul 13, 2023 8:10 PM in response to samflocis

Go into settings Remotes and Devices > Volume Control > Receiver via IR

Oct 24, 2023 2:11 AM in response to samflocis

I have the same setup and the same problem running tvOS 17. It is 100% a software problem on Apple side - not much point to the community support structures unless Apple Support gets involved.

Oct 24, 2023 5:12 AM in response to Summerveld

Turned out my TV had changed a setting by itself after an update or just randomly. Changing that setting fixed the issue. It was an HDMI setting, but I cannot remember exactly now.

Massive ARC Problems after tvOS 16.3