JPEG in text message
Recently when friends or family send me pictures through iMessage Ive been receiving them as jpegs and I can’t see the image and this recently started happening like a week ago.
iPhone XR, iOS 15
Me toooo!
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User profile for user:
OrigamiFan1
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Community Specialist
Hi pax333,
For help with ensuring you can see photos, first make sure your iPhone is running the latest iOS. If needed, the article here can help: Update your iPhone or iPad
Once updated, if the issue remains check your iMessage settings with the help of the guide here: Set up Messages on iPhone
You can also find helpful information below also seen in the article here: If you can't send or receive messages on your iPhone or iPad
"If you still need help
- Try to restart your iPhone or iPad.
- Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
- Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
- If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
- Make sure that your device has enough space to receive images and videos.
- Make sure that you entered the correct phone number or email address for the contact."
If all settings and connections are correct, reach out to Apple Support directly to further assist.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.
52 replies
Me too
Lol nothing is wrong with either of our phones. Like the other guy said soooo millions of phones are screwed up 🤷🏻♀️
I have the same problem and have tried all recommended solutions to fix the issue but nothing works.
help?!
I am also having the same issue after updating my iPhone xr
I am now having that same issue
No that’s exactly what I did and now I have the issue
This just happened to my phone a few days ago. What a pain.
Porkchop3 wrote:
This just happened to my phone a few days ago. What a pain.
What was the result when you followed the guidance in the Best Answer post at the top of this page?
Sooo, I followed the steps and it worked fine for about a month. Now I’m back in the same boat. Unable to download pictures or videos! What’s the deal? I’m ready to switch to an Android phone.
I have followed the instructions and it worked once. The same problem is happening again. Am I going to have to do that every time?
This worked! Thank you
We’re glad to hear that!
And thank you for the feedback! 😊
Thanks! Solution worked like a champ!
This also worked for our iPhone XR and iPhone 8! Thank you !
JPEG in text message