Level 1

32 points

iPhone not sending or receiving pictures

Whenever someone sends me a photo, whether it be a screenshot or normal photo, they will not display. It will not even let me click it or download it. I have to ask for the person to send it through Snapchat or Messenger. When sending photos or videos, they will not send through iMessage. They will barely send through MMS, and if they do, the quality is awful. Everyone I send or receive from are iPhone users. I have an iPhone 14 Pro Max, and currently on iOS 16.3.1. They use to be labeled HEIC, but I changed some settings according to Google and they now just say JPEG, as seen in the photos I attached. It also does this when connected to Wi-Fi. I feel like I've tried everything.

[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Mar 23, 2023 7:39 AM

Top-ranking reply

madzz27

Level 1

8 points

Posted on Jul 12, 2023 6:30 PM

I was having this issue, actually twice now. First time I contacted apple support and we did all the things and I explained that it was only with other iPhones, not androids. And in my group chat with my family we have two androids so photos in that were fine even with three iPhones in that chat. That’s when she realized it was an issue with the iMessage itself. She had me go into settings and turn off my iMessage and hard reset my phone (volume buttons then power) and when it turned back on turn iMessage back on and it was fixed. Did it again the second time it started and it’s working again 🤷🏼‍♀️ I’m the only one of my family and friends with this problem though 😩

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113 replies

Jul 5, 2023 9:51 AM in response to HeatherStClair82

I switched mine off for 45m-1hr and it worked again, give that a try if you haven’t already

Jul 5, 2024 9:06 AM in response to caylan2815

I had my messages set to forward from my iPhone to my iPad. I turned off the forwarding to another device and now the pictures are going through without a problem. Hope that works for you.

—T—i

Level 1

8 points

Feb 26, 2024 10:45 AM in response to caylan2815

My iPhone also wouldn’t show pic messages.

I tried this and this worked

go to messages turn them all off

turn phone off remove and remove the SIM card.

replace SIM card and turn phone on.

go back to messages turn them back on and it will restart all the messages.

it will take a moment for the messages to start to show.

that should fix the problem hopefully

Jul 22, 2023 3:24 PM in response to caylan2815

Turning the phone on and off, worked for me after having this problem for a week.

makael16

Level 1

8 points

Jan 11, 2024 2:55 AM in response to caylan2815

My iPhone wouldn’t sending pictures to android and I went to Setting then messages and turned off MMS Messaging and it worked

May 17, 2024 8:13 AM in response to caylan2815

are you guys sending photos from the camera app? Mine won't send photos from the camera app, but will if i start a new text message in messages, "then" attach the photo from there. worked for me.

Sep 27, 2024 5:27 PM in response to yuni65

Is it on cellular or Wi-Fi? You didn’t mention any specific details, but I suggest checking Apple’s system status Apple - Support - System Status If it is green, then the issue is on your end make sure the iMessage is On in the settings moreover this article also discusses the issue in detail which might help: 11 Steps to Fix iPhone Not Sending or Receiving Pictures. Best regards.

malinich

Level 1

0 points

Jul 6, 2023 2:44 PM in response to caylan2815

Same with my iphone. It works through vpn though

Dec 11, 2023 5:16 AM in response to JazooPerth

I had this issue and finally figured it out! Go to settings>messages and toggle on “send as sms”

Hope this helps!

Dec 13, 2023 2:42 PM in response to caylan2815

ok, so i deleted the messenger app and redownloaded it and now i can send and receive photos. i also upgraded my icloud storage

Aug 22, 2023 3:19 PM in response to caylan2815

sending photos in any format using a Mac device is truly broken now. The failure mode is that it works for a couple of days and then suddenly stops working. Not a single one of the techniques Apple suggest fixes the problem.

I'm using 13.4.1 on my MacBook, and IOS 16.6 on my iPhone

I use a 10Gb gaming router and >1Gb internet connection which is solid and it screams.

Apple is deaf to this. Telegram works fine, FB messenger is OK, Apple iMessenger and iPhone texting is broken

Nov 3, 2023 2:52 AM in response to caylan2815

If your iPhone does not send photos, there are several issues that you can check.

1. Check if the person to whom you're going to send the picture has the iMessage app. If the recipient is not an Apple user, then you need to use other iMessage alternative apps.

2. Check your file size. If the file size is too large, you need to reduce the file size.

3. There could be an iMessage server issue. You can visit Apple's server system page to check the iMessage server status.

Jun 1, 2023 6:05 AM in response to Breana0316

Just noticed IOS 16.5 available.. trying this now!

Jun 12, 2023 8:01 AM in response to caylan2815

I'm updated to 16.5 and still can't send photos in group messages or to androids. MMS is activated and restarted. Tried all the fixes and nothing works. This is going to be a real pain when I'm in Alaska and wanting to send photos home to friends and family.

Jul 6, 2023 1:51 PM in response to caylan2815

Same problem. Images can be sent and received on my MacBook and iPad and even my Apple Watch but not on my iPhone 12 running 16.5.1. I tried every single tip in this thread and it's still not working.

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iPhone not sending or receiving pictures