Why am I being charged for extra storage and can’t use jt

zaarenetta Said:

Q1. "Why am I being charged for extra storage and can’t use jt:

A1. Troubleshooting iPhone Storage:

Try Removing Data from the iPhone itself...

Internal storage cannot be upgraded. It is what it is. So, the maximum internal storage capacity never increases, even if you upgraded your iCloud plan. Learn More here: What's the Difference Between Device Storage and iCloud Storage? Apple Support

So, what to do...

Use my two User Tips:

• How to Clear Space from your Mobile Device, and What to Clear: - User Tip
• How to Clear "Other" in your iPhone's Storage - Use Backup - User Tip

Q2. "I have 2 TB storage and phone is still out of storage . 9.99 monthly"

A2. For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

You bought iCloud storage, you cannot increase the storage size on an iPhone, it is a fixed size.

The difference between phone storage and iCloud storage -

What's the difference between device storage and iCloud storage? - Apple Support