5g not working since iOS 16.4 upgrade

I have noticed that after the iOS 16.4 upgrade on my iPhone 13 Pro Max that the Verizon 5g cellular network is not connecting. It is stuck using LTE. Prior to the upgrade I had 5g cellular network connection. I have restarted the phone, reset network settings, and checked that 5g auto is chooses in the cellular network settings. Nothing seems to bring back 5g.

iPhone 13 Pro Max

Posted on Mar 29, 2023 7:40 PM

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Posted on Apr 13, 2023 2:06 AM

Have you installed the latest carrier settigns update?


  1. Make sure that your device is connected to Wi-Fi or a cellular network.
  2. Tap Settings > General > About.
  3. Follow the onscreen instructions to install your carrier update.


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59 replies

Apr 22, 2023 2:48 AM in response to Dogcow-Moof

I really don't see the point of you constantly defending the iPhone and blaming everything on the carrier. Just searching through the internet it becomes obvious that people encounter this problem, irrespective of the service provider, iPhone model, iOS version, location etc., and it's not just a one time thing for one person. If you can't admit that iPhone's software may be the problem, I'd recommend you to stay away from this discussion.

I personally did a hard restore of iOS on my iPhone and lo and behold - 5G icon is back. Obviously, not a lot of people would actually want to go through the whole process of backing up their iPhone, downloading the software, restoring the phone to factory settings, and then restoring their backup just to get 5G instead of LTE. But this just proves that there is an issue in iPhone software, that glitches and makes 5G unavailable.

Aug 11, 2023 12:13 PM in response to TheWeatherman

Here is my experience.


It is not a carrier issue... it is an iPhone issue.

Yes, i can make this assumption.


I bought a new iPhone 13 standard on may. Since then i never had good celullar signal. It was the first time in years a saw "3g" signal. With my later android i was always LTE or 5g.


Last week I took it tho the tech. support.


At the store, I had absolutely no signal at all. The technicians ran all the tests and couldn't find any issue... NONE.

At that point, I asked if there was another iPhone they could use to test the SIM card. They found another iPhone, put my SIM card in it, and voilà, LTE signal appeared instantly.

They returned the SIM card to my iPhone, and once again, there was no signal.


It became clear that my iPhone had a problem, even though Apple's diagnosis said otherwise.


The technician managed to identify an "issue" with the side button, so he could justify warranty to replace the entire back part of the iPhone.

When I got the iPhone back, three days later, with the new back part, the signal was working without any problem.

I asked the technician, and he told me that he was able to identify (his words) "issues with the cellular network sensor."


Therefore, no, this is not a carrier problem. It was a hardware problem that apple's test kit wasn't even able to find.

Apr 13, 2023 1:33 AM in response to Errohit

iOS 16 allows you to shut off 5G under "Cellular Data Options," but that is all.


If you cannot connect to 5G networks it is a configuration issue with your account in your cellular provider's system or a tower issue.


If it's on multiple towers we are back to an account issue.


If you have a physical SIM, make sure it is one that supports 5G service, not all do.


Simply put, if it were iOS, it would be broken for everyone.



Jul 23, 2023 10:57 PM in response to CLubascher

First, make sure your device is fully updated, the most recent version of iOS at present is 16.5.1:


About the security content of iOS 16.5.1 and iPadOS 16.5.1 - Apple Support


Second, if you believe it's your device, contact Apple Support directly:


Contact - Official Apple Support


Most iPhone 14 owners are seeing more 5G signals than ever.


I don't know which carriers you have, but often many carriers share the same network so multiple carriers may in fact be the same from a signal point of view.


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5g not working since iOS 16.4 upgrade

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