My Apple Care source was changed from my Credit card to my Debit card.

My apple care source was changed from my credit card to my Debit.... And I went looking for how this could be.I never used WALLET YET IN THERE IS MY" old Physical address......and i see credit card? and yet

now a 4th alias! email.

im gonna loose my mind! apple HANGS UP- NO ONE IS CAPABLE OF GIVING MY HISTORY- ON BOTH WALLET AND THAT EMAIL ADDRESS HOW DID MY CC GET THERE?

I paid in store at mall



[Re-Titled by Moderator]


iPhone 12 Pro, iOS 15

Posted on Mar 31, 2023 7:59 PM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2023 3:00 PM

Your AppleCare payments have nothing to do with the Wallet app; they come from the card or cards on file in your Apple ID (https://appleid.apple.com). They may be the same cards that you have in your wallet app, but that is only by your choice and happenstance. If you have more than one card on file in your Apple ID and the primary one is refused by its issuer it will take from the next card on file. You can view these payment methods either in your Apple ID (as I already posted) or on your phone by going to Settings/[your name]/Payment & Shipping and look under Payment Methods.

4 replies
Question marked as Top-ranking reply

May 3, 2023 3:00 PM in response to linda annfrommatawan

Your AppleCare payments have nothing to do with the Wallet app; they come from the card or cards on file in your Apple ID (https://appleid.apple.com). They may be the same cards that you have in your wallet app, but that is only by your choice and happenstance. If you have more than one card on file in your Apple ID and the primary one is refused by its issuer it will take from the next card on file. You can view these payment methods either in your Apple ID (as I already posted) or on your phone by going to Settings/[your name]/Payment & Shipping and look under Payment Methods.

Mar 31, 2023 8:05 PM in response to linda annfrommatawan

"i didnt add any thing to wallet How did a oddball email get created and more"

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Secure your Account:

Being suspicions of this, someone may have your credentials. So, secure your account ASAP, start with a new eMail Address. Consider using a new email address for Apple, and Apple alone.


A. Modifying your Credentials:

If you suspect activity issues, then modify the you credentials. Someone may know your credentials, so using a opening and using new eMail address for your Apple Account seems the best, single route to take of the three provided above.


B. Report Some Screenshots to Apple:

See my User Tip: Using the Photos App to Report Scams: - Apple Support

Apr 2, 2023 10:35 PM in response to linda annfrommatawan

"My Apple Care source was changed from my Credit card to my Debit card."

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You are welcome. Proud to have help.


You Seem to have been Scammed:

"It says Payment reciept.exe"

Where are you getting this from --this seems to be no more than a scam.


Where to Go from Here:

Seems you need to prove a few things to Apple. Apple is not going to take your money without your consent. So, contact Apple Support and show them this thread through screensharing your iPhone.


Screenshare with the Apple Rep:

To easily show the Apple Rep what is going on here, request a prompt for a screensharing session with the Apple Rep. That will allow them to see this firsthand, and upfront. Show this user through screensharing your Mac. Show them any paperwork or hover over something, through screensharing your iPhone.

Learn More at

My User Tips: 


Apple Phone Support:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Apr 2, 2023 10:19 PM in response to TheLittles

The littles,

thank you for your efforts, I cant explain how many things I cant Comprehend, so that How could I create another id when, I cant, I have become So confused, and Apple does not Answer me! I purchased iPhone at store/ why would THEY REQUEST I USE A SECOND CREDIT CARD JUST TO PAY FOR APPLE CARE - I just gave them $1,200.00 or close to this using My debit card!

How did they begin using my Debit card with out my permission, Not even tell me! There is a odd file called ola! I tried to open It says Payment reciept.exe And Wont open! Says mac cant open a microsoft file.

See this is a tiny? Yet QUESTIONABLE SITUATION! Apple REFUSES ME! Now I see a NEW ALIAS! And someone was sharing my Photos named Stuart Rose?

I believe Apple has purposely enabled me to get stuck AND THEY SET UP EXTERNAL HARD DRIVEs " for me" YET FAILED TO EXPLAIN " dedicated stuff to Time Machine" and so on! I NEVER EVER WOULD HAVE SET SOMETHING UP UNTILL I UNDERSTOOD BUT HERE IS THE HISTORY--- Apple refuses to help me understand What They Did What they Changed And How to get OUT OF CLOUD AND HANDLE THIS MESS WHERE IS MY DATA AND BEFORE WHEN I ONLY HAD IPAD2 - a Similar Name popped up " Stuart Rose" Well Rosey Vine? Like that? Then restrictions was changed I know my code! Its odd every time apple says do wipe reinstall- NOW THEY ARE DISCLAIMING EVERY THING THAT MIGHT HAPPEN! It doesn't JUST WORK IN FACT EVRY TIME YOU DO A WIPE- What is honestly happening here Getting rid of Screwups?

I hate feeling this way But what Logical reason Not helping? When they did? Employees have become very ABUSIVE TWARDS ME IM JUST SITTING DOING WHAT IM TOLD?

I need this fixed explained and those that did the bad stuff out Away from me my stuff stop putting physical filth in my personal property! APPLE HAS DONE ZERO ABOUT THIS!

lindas

so

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My Apple Care source was changed from my Credit card to my Debit card.

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