External hard drive not mounting after Ventura update

@oldToad ..."number of people here with the problem in in the hundreds..."

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% clicking MeToo = smallNumber

After upgrading to Ventura 13.3.1 my USB 5Tb WD My Passport 2628 Media that came with Paragon NTFS for Mac was no longer writable. I contacted Paragon support and was immediately provided with a Request ID. A week went by and I didn't hear from Paragon so I contacted support again, referencing the Request ID. The same day I received an email with instructions to completely remove the existing NTFS for Mac and a link to the correct WD version (not the Seagate version) of the software. ALL GOOD. Read and Write restored. What I don't understand is why people without the problem are commenting in this forum. You are not helpful, you're only mouthy.

dgerman wrote:

NumberOfUsersOnVentura *

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% usingTimeMachine *

% continuingToUseMontereyTImeMachineExternalSSD *

% knowToLookHere *

% clicking MeToo = smallNumber

Your point?

because who knows when the drive won't work on Mac anymore.

Everybody should know when an NTFS drive won’t work anymore. It won’t work every time your third-party software breaks which appears to be very often.

If you must use the drive with Windows, either use ExFAT, or install software on Windows to allow it to read/write a Mac format.

I've used Paragon NTFS for Mac for years now, with no issues until now. The point is that the software stopped working after an OS update. There's also inconsistency because other drives work. I think you may have misunderstood my comment on the matter.

I've used Paragon NTFS for Mac for years now, with no issues until now. The point is that the software stopped working after an OS update.

Yes, that is what happens with low-level system modifications. The company that makes them should be checking against the developer betas and push an update before the macOS release. If you have to run one of those, you should be subscribed to a mailing list from the company to get informed about upcoming problems and fixes.

The full paid version does work very well, most of the time. The free versions bundled with consumer hard drives fail on almost every update.

Had the same issue, took me a day and solved it. When looking at the window the Seagate disk was disable (icon in grey).

When checking the version of my NFTS said it was up to day but solved it installing the software, rebooting and reinstalling it again from its website.

@pennypoets thanks for posting your wonderful 'solve'. After an OS upgrade you'd think that either Apple or Paragon would alert you to the fact that the drive can't be read without an update. I'm glad you were here to help. I feel like we should be paying you :)

How can I open my Seagate external hard drive on my Mac book pro. It worked before the Ventura update and works on my friends Acer lap top. It has thousands of photographs on it. Nothing I have read helps. I cannot even open and format a new Seagate

I contacted Seagate support and they got back to me within a day.

That is interesting. I tried installing the free trial version and still no luck. Kind of sneaky but not a great surprise. Thanks for the update.

I converted all disks to ExFAT from NTFS. This issue should occur again near future. :)

I found it out that Paragon never promises my data with this issue happening.

you are hero! it works!

thank you bro, where did you get this information?

Is there a way, perhaps using Windows or Linux, to tell if SSD came with NTFS support?

Thank you pennypoets! After many unsuccessful attempts, the link you provided worked for me.