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BSween Author

Level 1

22 points

VIP mailbox not displaying full list of emails marked as VIP

My contacts that I have marked as VIPs are not all showing up on my iPhone. The date of the emails stops at March 2023 and then pick up a year earlier (2022) but then ends. I have contacts marked as VIPs with emails dating back 10+years. The VIP function works fine on my Mac desktop. Not sure when this started - but I just noticed it after the most recent iOS update.

iPhone XS, iOS 16

Posted on Apr 3, 2023 11:08 AM

Top-ranking reply

bailier

Community Specialist

Posted on Apr 6, 2023 2:40 PM

Hello BSween,

What kind of email account are you using? If you haven't already, you may want to remove and re-add the account (if it's IMAP), to see if the issue persists:

"Remove your email account and set it up again

On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than on your iOS or iPadOS device.
On your device, go to Settings > Mail, then tap Accounts.
Tap the email account that you want to remove.
Tap Delete Account.
Add your account again."

If you can’t send email on your iPhone or iPad - Apple Support

We hope that helps.

Take care.

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VIP mailbox not displaying full list of emails marked as VIP

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