Face ID and Passcode Missing in Settings

Just had this problem with my sons iPhone XR. As we manage his account through family settings we had some restrictions. I had to go into my family, click on his profile, screen time, content and privacy restrictions and password changes was blocked. Change this setting. I then closed my sons phone and opened again and the option was available. Then reset the passcode changes.

sirikiran1612 wrote:

You have Restrictions enabled: If you or someone else with access to your device has enabled Restrictions, it may be preventing you from accessing the Face ID and Passcode options. To check if Restrictions are enabled, go to Settings > Screen Time > Content & Privacy Restrictions. If Restrictions are enabled, you will need to enter the passcode to access the options.

Thank you Apple

Really interesting that you thought it worthwhile to repeat what has already been said in this thread a dozen or so times.

But yes, Thank You Apple for providing the outstanding security features of iPhones, including this one, which prevents a malefactor from changing your phone’s passcode unless they also know the Screen Time passcode.

If you have a work email account on your phone it can have restrictions. Just the presence of a work email account gives your IT department control of security features on your phone.

As a check, go to Settings/General/VPN & Device Management. Do you see a profile for your work email?

Thanks it worked for me now it is fixed I mistakenly hide the Face ID and passcode from content and privacy restrictions.

Go screen time —> Content and Privacy restrictions —> Paascode Changes —> Allow

Go to Settings/Screen Time/Content & Privacy Restrictions and change Passcode Changes to Allow.

Go to Settings/Screen Time/Content & Privacy Restrictions and change Passcode Changes to Allow.

If you have a work or school email account on your phone or the phone is under MDM (Mobile Device Management) the system administrator can impose stricter security requirements on your phone, including a stronger passcode, requiring periodic changes of passcode, and many other security-related settings.

sirikiran1612 wrote:

Go screen time —> Content and Privacy restrictions —> Paascode Changes —> Allow

Thank you for repeating what was posted directly above your post 14 hours earlier than your post.

If you can’t unlock the phone it is unusable until you reset it to factory settings:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️

After restoring the phone using one of the methods above you can restore your most recent backup.

Hi guys thank you for the incredible service. As suggested I took my phone to shop where I bought it and they replaced the battery. It’s now working perfectly. I really do appreciate the assistance you provided.

time restrictions enabled after updating into iOS 17.3. I just entered to the settings section and disable it.

solved.

regards.

Then you need to contact your IT administrator or department.

Yes. SravanKra nailed it. Restrictions…

Then your phone does not support Face ID. iPhones support EITHER Face ID OR Touch ID, no iPhone supports both.

Face ID: iPhone X, XR, XS, 11, 12, 13, 14

Touch ID: iPhone SE (all generations), 8, 7, 6S, 6, 5S, 5C, 5, 4S, 4, 3GS, Classic