You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Euromikeym9 Author

Level 1

29 points

ios update 16.4. Update Apple ID settings log in loop

brand new iPad Pro 12.9 M2. (Two months old). Just updated to 16.4 and now it keeps requesting to update Apple ID settings by logging in. I log in then it keeps asking for iPad pin and then iPhone pin. I haven’t updated my iPhone yet but i noticed that in my settings on my iphone my keychain syncing had been turned off. It also off on my iPad but as the log in loop fault is occurring I can’t switch it back in. Apart from the log in requests which gets stuck in loop there does not seem to be any actual problems with using my devices yet.

I don’t think I’ve ever had to log in my iCloud after an update before. Is it just new in 16.4?

Should I just wait for another update. I tried logging out and back in on my device but still problem.

Please someone put me out of my misery. Thank you.

iPad Pro, iPadOS 16

Posted on Apr 6, 2023 5:12 AM

Top-ranking reply

mikedemunck

Level 1

14 points

Posted on Apr 10, 2023 6:49 AM

Same here, over two hours on the phone with apple support and as of yet no solution. I have a follow up appointment tomorrow, the support guy needed some time to sort a few things out. We'll see if it works out.

Some more details:

The issue seems te be related to the encryption on a few services, like KeyChain and HomeKit. Other non-encrypted services continue to work just fine.
It happens on all devices related to this iCloud account (iPhone, iPad, MacBook).
Resetting a device or settings doesn't help
Logging all devices off of iCloud, restarting them and trying to log them in one by one doesn't help
Setting up a new device with the borked account doesn't help
There is no way to somehow reset the encryption/keychain/whatever (I tried all available options with the support guy).
Removing and changing device codes didn't help
Removing the recovery key didn't help (which I now cannot enable anymore, it triggers the same loop...)

Let's hope this get fixed very soon.

View in context

Similar questions

77 replies

Euromikeym9 Author

Level 1

29 points

Jun 24, 2023 2:04 AM in response to Euromikeym9

I lodged a Ticket with Apple Support on 15 May 23 and I know many others have done the same much earlier. Not heard a single thing from Apple.

is anyone on that has inside contacts that may know what is going on?

im praying that iOS 17 fixes it all. Lol 🥲😭😩😤

Euromikeym9 Author

Level 1

29 points

Jun 24, 2023 2:08 AM in response to oly203

Really? It’s all clear of the log in loop?

I’ll try I guess. Although it’s not showing iOS 16.6 available for my iPad Pro 12.9. Do you have to install 16.5.1 first? That’s my only available update here.

Jun 24, 2023 2:21 AM in response to Euromikeym9

16.6 is still in testing, 16.5.1 is the latest stable release. Keep in mind that while the issue appears to be fixed in testing, there is no guarantee the fix makes it to the stable 16.6 release, fixes can introduce new problems and get reverted. (things appear to look good though)

Jun 26, 2023 3:55 PM in response to armatum

@armatum - this issue is still present in iOS 16.5.1 however, we are expecting (and hoping) the issue will be resolved in the next official iOS release 16.6. If you want to help, you can test future releases by enrolling your device into the public testing program (you can search for how to do that). But please note, there is no guarantee the fix will be included in the final 16.6 stable public release, but so far it looks promising that we'll have a fix soon. Lastly, many have commented about waiting for iOS 17, and just my two cents... I don't believe we will have to wait for iOS 17 to be released in September, as the fix will likely be released in iOS 16.6 or a future 16.X release.

armatum

Level 1

12 points

Jun 27, 2023 3:48 AM in response to vorav

Same for me, iPad, 3 iPhones and Mac are affected. Now my issue is addressed to engineers as I was told by support. Since Sunday no one method which was recommended did not help. Even 16.6 firmware as a last chance did not change the situation

rintin78

Level 1

19 points

Jun 17, 2023 4:08 PM in response to Disappointed_user_

Latest release resolved this issue 16.6 (20G5047d)

JHEDD

Level 1

13 points

Apr 8, 2023 6:39 AM in response to mikedemunck

Same issue here despite the 16.4.1 update. Hopefully, developers can find what’s broken soon.

Apr 8, 2023 7:38 PM in response to Euromikeym9

Same here, really annoying

Fatyk

Level 1

8 points

Apr 9, 2023 12:28 AM in response to Euromikeym9

Same here. Been on the phone with Apple but they haven’t been able to fix it yet.

JHEDD

Level 1

13 points

Apr 9, 2023 9:31 AM in response to Fatyk

I spent 2 hours with tech support yesterday. Nothing worked. Hopefully their engineers will figure out and fix it.

JHEDD

Level 1

13 points

Apr 11, 2023 11:25 AM in response to mikedemunck

Same issues for me. No amount of device rebooting, etc. will fix the problem. It’s on their end.

Apr 12, 2023 11:02 AM in response to Euromikeym9

Just spoke to apple support. They gathered logs and escalated it to engineering. He also told me it's now a known issue, so hopefully they'll find a solution soon.

Euromikeym9 Author

Level 1

29 points

Apr 27, 2023 7:08 AM in response to Frasun

Thanks

May 1, 2023 9:54 PM in response to Euromikeym9

In case anyone is wondering, updating to 16.4.1 (a) did not fix the issue. I didn't expect it to as it was a Rapid Security Response update.

May 7, 2023 11:34 PM in response to stewartdclark

Downgrading is no longer an option since Apple stopped signing 16.3.1.

ios update 16.4. Update Apple ID settings log in loop