AirPods disconnecting when answering a facetime video call
Whenever I answer a facetime video call my airpods disconnect and my phone goes on speakerphone. Is anyone else experiencing this problem? Thanks
iPhone XR, iOS 16
User profile for user:
justinb2603
User level:
Community Specialist
Hello Jadhchm,
Thanks for choosing the Apple Support Communities. We understadn your AirPods are disconnecting when a FaceTime call comes through. There are a few things we can try to help resolve the issue.
- Fully update your iPhone. - Update your iPhone or iPad - Apple Support
- Close the FaceTime app and restart your iPhone. - Restart your iPhone - Apple Support
- Reset your AirPods and test again. - How to reset your AirPods and AirPods Pro - Apple Support
Each of these could resolve the issue, please give each a try and test after each step.
We hope this helps.
Cheers!