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CarPlay not working properly after iOS update?

Is anyone else having issues with CarPlay skip button not working on vehicle after updating to latest iOS 16.4.1 version? My vehicle is a 2018 GMC Terrain infotainment version IntelliLink INFO3-PS20.9-1. I tried looking for vehicle software updates and factory resetting the infotainment. I’m trying to avoid going to the dealership when it could possibly be an iPhone software issue as well. Any help would be greatly appreciated. Thank you

iPhone 13 Pro Max, iOS 16

Posted on Apr 14, 2023 5:19 AM

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Question marked as Best reply

Posted on Nov 21, 2023 2:47 PM

Ever since last update 17.1.1 my apple car play on iPhone 13 doesn’t work????

43 replies

Mar 30, 2024 3:21 PM in response to chrisyamil

I've been having the same problem for a week and stumbled on a solution that worked for me at least. My CarPlay has been working fine for years and suddenly last week after an iOS update (17.4.1), it stopped working. I went through all the troubleshooting steps - reset my infotainment system, reset my phone to factory settings, checked screen time for any restrictions, etc. When I read somebody saying they reset their network and that fixed it, it occurred to me that maybe my VPN was blocking CarPlay for some reason. When I turn off VPN, CarPlay starts working. I've been able to reproduce this at will - turn on VPN, no CarPlay; turn off VPN, CarPlay works.


Apr 16, 2024 8:00 AM in response to chrisyamil

I have seen no announcement from Apple to date that they intend to fix the CarPlay bug they apparently introduced with IOS 17.1.1. Shame, I expect more from Apple given the premium we pay for their brand. One possible workaround I have found is to "reset the entertainment center" in the vehicle to factory reset. This is something you would likely do when selling your car. This worked for me, but the downside is that it eliminates all of your paired devices, all of your driving history, saved addresses settings etc. If you do not wish to lose those settings then this fix is not for you.

May 14, 2024 3:41 PM in response to SnickZ.

Apple needs to fix the code, it is not about all this list of steps… basically useless… issue is when the phone switches bands from 5g to lower ones… really, fix it… these things are too expensive for this kind of mistakes… my wife’s android works like a charm when connected to the car and it’s a 5g as well… and it’s cheaper…

Jun 1, 2024 11:45 AM in response to chrisyamil

My daughter‘s CarPlay stopped working after we both got new iPhones with the new iOS 17. I tried all of the ideas on the Internet, resetting the infotainment, deleting the phone, reinstalling it, going into diagnostic mode, etc. nothing worked. I decided to get a USB-C to lightning adapter so I could use the old charger and that seem to do the trick. It is now working like it used to.!

Apr 3, 2024 10:41 AM in response to chrisyamil

If you have a Volvo with Google software and car play isn’t working, dealer showed me the fix to 17.4.1. Restart your phone AND restart the infotainment system by holding down the home button on the dash above the volume knob and keep holding until system shuts down and restarts with the Volvo logo, then release the button until restart finishes. Then plug your phone in, select Car play on the apps menu and you’re good to go.

Apr 12, 2024 2:22 PM in response to thelebk

If you have a Volvo with Google software and car play isn’t working, dealer showed me the fix to 17.4.1. Restart your phone AND restart the infotainment system by holding down the home button on the dash above the volume knob and keep holding until system shuts down and restarts with the Volvo logo, then release the button until restart finishes. Then plug your phone in, select Car play on the apps menu and you’re good to go.

May 14, 2024 11:58 AM in response to chrisyamil

What I realized about this issue is that it happens every time the cellular network switches, since my previous phone was an 11, LTE, no issues, the 13 is 5G and whenever it switches to LTE, 5G+ or whatever, CarPlay crashes, no issues over Bluetooth, so, Apple, check your programming and debug your software, my wife’s android works just fine and switches between networks with no issues when connected to the car.

CarPlay not working properly after iOS update?

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