16.4.1 update now phone calls drop.

Saw this on another Apple communities forum and here's how to fix it! Finally after many months of Apple insisting it was the carrier's fault. It wasn't. It's a Siri bug!

1) Go to SETTINGS----- click "SIRI & SEARCH"----- click "CALL HANG-UP"----- "TURN OFF" it.

2) Go to SETTINGS----- click "ACCESSIBILITY"----- click "VOICEOVER" ----- then click "AUDIO"----- then turn off "AUTO-SELECT SPEAKER IN CALL".

Found this in this forum: Call drop in iPhone 11 - Apple Community

And they referred to this forum: iPhone 11 Call Drop FIXED - Apple Community

I personally think support needs to get it together. They tell one person one thing then someone else different. We pay a lot for these phones, we need them for things in our daily lives. If they don’t know what’s wrong, just say hey we don’t know! But we’re working on it. I see so many have posted the same problem, but as I said before they tell me it’s my face touching the screen! Hard to talk without contact with the phone. I hope for all of us there will be a solution soon.

pwoodies wrote: "So to be clear, you are suggesting that because my battery was not in great shape, the update corrupted in someway?"

No. The update didn't corrupt anything. Simply, you had an already weak battery (only 80% max capacity) which was made even weaker by the long, demanding process of applying the iOS update. That update was the proverbial "straw that broke the camel's back."

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pwoodies wrote: "80% is what it shows when I check that setting."

80% is not healthy and is probably the reason for the dropped calls. (The battery failing to provide sufficient power to the iPhone's antenna to maintain a connection with cell tower signals.) Apple recommends replacing the battery at around 80%. So have the weak, aging battery replaced and all will be well:

iPhone Battery & Power Repair

About genuine iPhone batteries

Repair Provider Verification

(Articles found by searching Apple's Knowledge Base.)

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Apple says: "Importance of service by trained technicians using genuine Apple batteries – For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair." Source:

About genuine iPhone batteries

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pwoodies ~ The long process of applying an iOS update to an old iPhone with a weak battery can be the proverbial "straw that broke the camel's back." So...

Does your iPhone 11 still have its original battery?

And what's the Maximum Capacity % here?...

Settings > Battery > Battery Health & Charging

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pwoodies wrote:

Thank you. Is that something I can do on my own if I buy a new battery or do I have to take it to the so-called geniuses at Apple?

Well, if you do it yourself and you mess it up (easy to do if you're not experienced) then you'll have to pay for any resulting repairs yourself. If, on the other hand, you have Apple or an Authorized Apple Service Provider do the replacement, it's unlikely that they will do damage in the process. If they do, they will be responsible for fixing it. And, the replacement is covered by warranty for 90 days.

I had Apple replace the battery in my 11 Pro in the fall. It felt as if it were a brand-new phone.

I have the same problem on iOS 16.4.1 on iPhone 11 and my battery is 98%. I find if I turn wifi off before making a call the call won’t drop. Hopefully this issue gets fixed asap. I dropped a call after being on hold for 15 minutes and had to call back and go back on hold.

Apparently Apple still has not fixed the issue, I updated yesterday and I cannot have phone conversations beyond 2 min, whether through AirPods, speaker, or regular phone function. I can hear the other person but suddenly they cannot hear me. Apple please fix this issue!

I have the same issue with dropped calls on my iPhone 11 since the update. Extremely frustrating and I’ve also gone through many steps to correct it including reinstalling a SIM, getting a new SIM, resetting network setting, having the carrier recalibrate, rebooting, airplane mode in and off, etc. Really important calls have dropped.

I don’t know if this is related, but I also noticed that since the latest update it sometimes (not always) takes an extra second for something to register when I touch my screen and my battery seems to drain faster. All this in the past week and a half.

My battery is fine.

Just wanted to give update on my experience. Called apple support they ran tests. Results normal? Said I was hanging up with my face! I’ve had this iPhone 11 for 3 years now my face has decided to hang up continuously! I’ve loved iPhones but maybe it’s time to move on.