Apple TV+ So Difficult To Watch On My Samsung TV

Same here. This has been going on over a week now, as well. The Apple TV+ app on my iPhone plays perfectly. Every other app on my Samsung smart TV plays perfectly. But Apple TV+ will not play on my Samsung smart TV for some reason. Has anyone found a fix for this?

Apple + tv downloaded for over one year and then suddenly stopped streaming on 6 year old Samsung smart tv.

Update..finally had a Cox technician research the problem. It took him about 15 minutes of research. He found that Samsung has a setting that has to be changed. He fixed the issue, after that there were no more problems. He never explained what it was.

Were you finally able to find a solution to this issue? The same happens to me. All streaming apps like Netflix and Disney work perfectly. I have a 300 MB Internet connection, but Apple tv is too slow.

This is what Samsung Support suggests:

What to do if an app is not working on your Samsung TV - Samsung Support

1. Cold reboot the TV,
2. Update the TV system software, if available,
3. Delete and reinstall the misbehaving app (if deletion is supported for this app),
4. Reset the ‘Smart Hub’ (I think like a factory reset for the apps part of the TV).

If you need further assistance after that, please continue with Apple Support.

My Samsung TV has blocked all apple products from working since 2022. I can’t even airplay. Only Samsung Phones work. Can’t signin to Apple TV. Constantly get an error. They also blocked Peloton from working on the TV. One day all these worked, the next, none of them.

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

“Video Unavailable” may mean no valid reaction from the remote server.

1. Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
2. Verify that your router doesn’t block ports that Apple services like to use.
3. Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
4. Verify that your smart TV has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.

Else

1. Check for smart TV “Tizen OS” software updates.
2. Check for Apple TV app updates, if not set to do so automatically.
3. Try resetting the Apple TV app.
4. Try restarting the TV. Not just standby, but really off for a moment.

The same thing is happening to me. I bought my Samsung Tizen this year and haven’t been able to successfully watch more than 45 seconds of Apple TV content before “video unavailable.” My internets fine. Also, Apple TV app has been working perfectly fine on my parents’ Samsung Curve TV for years so maybe it’s the model of the TV that’s causing the problem

My fix prior to using a hammer on the apple box :) was simply moving it to another TV, I plugged it into a LG TV and it paired perfectly as remote and all apps worked fine. I've had issues with it the Samsung tv and apple box since I got it. I would unplug apple box and it'd work properly for a while last week it quite pairing with tv, NAD receiver and soundbar. Before I had a complete meltdown just swiped with a Roku 4k I had in bedroom and all is right in the world. Im a completely Apple, home, phone, watch, Mac love them all not a computer genius but love the safety and security of Apple products. The Apple TV 4K 3rd generation etc. is my option the least intuitive device from set up to daily operations I've ever had. It will be safe(from the hammer)as a device for bedroom TV.

It appears Samsung has blocked all Apple products from working. I can stream from a Samsung phone but not Apple. Samsung also blocked Peloton.

Did anyone solve this problem? I ditched the app because all of the sudden nothing in it would play on my Samsung smart tv. Tried all the fixes. Thanks.

I can open the Apple TV plus app, but in the side menu, I only have five options: my account showing that I am logged in, search, Apple TV+, MLS season pass, and settings. I have no way to access my library and none of the remotes work. Any advice? This is super annoying.

Sorry to hear that. I think that is all any user can do on their end. Next step would be to contact Apple Support for their assessment and assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

The Apple ID account security questions, would be questions and answers that the account creator has chosen.

Please use your own personal Apple ID account.

You wouldn’t need those security questions if you have two-factor authentication (a much better system; more secure and more user-friendly).

Change your Apple ID security questions - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

You can’t reset the questions without some sort of proof of who you are. Else anyone could take over your account, and no-one wants that.

Get that guy back and have him write down what he did!!! People need to know!!

thanks!