Newsroom Update

Updates to the Home experience elevate entertainment and bring more convenience. Learn more >

Apple TV+ So Difficult To Watch On My Samsung TV

Hi. I can’t seem to watch the Apple TV app on my Samsung smart Tv. It constantly freezes and then goes to a “Video Unavailable” screen.


This isn’t a problem with the internet or Tv, I have no problem watching other apps like Netflix on it.


I can’t seem to be able to delete and reinstall the app, but I’ve tried to reset it with no luck.


I saw this was a question posted earlier in this community but couldn't find any answers that helped.


Does anyone else have this problem?


Posted on Apr 21, 2023 5:28 AM

Reply
Question marked as Best reply

Posted on Nov 8, 2023 3:57 PM

Same here. This has been going on over a week now, as well. The Apple TV+ app on my iPhone plays perfectly. Every other app on my Samsung smart TV plays perfectly. But Apple TV+ will not play on my Samsung smart TV for some reason. Has anyone found a fix for this?

30 replies

May 5, 2023 3:00 AM in response to jocelan208

The Apple ID account security questions, would be questions and answers that the account creator has chosen.

Please use your own personal Apple ID account.


You wouldn’t need those security questions if you have two-factor authentication (a much better system; more secure and more user-friendly).


Change your Apple ID security questions - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

You can’t reset the questions without some sort of proof of who you are. Else anyone could take over your account, and no-one wants that.

Nov 8, 2023 12:12 PM in response to mary-leigh

Is there an issue with the my Apple TV box working correctly with my Samsung tv? About 2 weeks ago apple box and Samsung just quit pairing and playing nice with each other after using being paired and working well since I got it. It quit working with my NAD receiver as well? I moved it to a LG TV in bedroom and it was plug and play including setting up remote etc. Just curious if this at the we don't want to support your software/hardware corporate game now?

Feb 11, 2024 12:09 AM in response to mary-leigh

I have an AppleTv smart TV and have been totally unable to use it because it does the exact same thing, takes FOREVER to start up, then a good half hour, finally I'm able to click on what to watch, it buffers for like 10 minutes. So it finally gets going and just as it gets off the ground, it punks out and buffers again forever or shuts down completely. So it's sitting unused in my art studio room and has been (unused) for the oast 2 years. I have no idea how to work it.

Apple TV+ So Difficult To Watch On My Samsung TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.