Apple TV+ So Difficult To Watch On My Samsung TV

[Samsung support] finally concluded that the problem concerns the application and the Apple should provide a solution

Sounds like they gave up, rather than a logical conclusion.

To contact Apple Support staff, see: Contact Apple for support and service - Apple Support

Were you finally able to find a solution to this issue? The same happens to me. All streaming apps like Netflix and Disney work perfectly. I have a 300 MB Internet connection, but Apple tv is too slow.

Same here. This has been going on over a week now, as well. The Apple TV+ app on my iPhone plays perfectly. Every other app on my Samsung smart TV plays perfectly. But Apple TV+ will not play on my Samsung smart TV for some reason. Has anyone found a fix for this?

I think it is evident this is not an Apple problem, however the Apple forums are where people seek solutions and the Samsung forums are scant on discussion of this Tizen OS bug.

It is not a bandwidth issue as standalone Apple TV does not freeze, and all other Samsung apps for Prime, Netflix have no issues. AppleTv on Samsung also plays seamlessly for weeks until it freezes, and then won’t play until system reset. It also is unlikely to be firmware updates needed as the bug has been reported for years. Samsung diagnostics label everything OK.

So maybe the key to tracing the cause is why this blanket freeze occurs every couple of weeks and afflicts every stream on the platform but not the intro graphics, and sometimes stalls midway through an episode.

I am convinsed that Apple has to review its Apple TV + application and maybe to issue a new version, because the same version of it (15.0.0), is working on my older Samsung TV but on the newest model, even when it was installed, it was lugging a lot and the quality of the picture, was many times low (that is why I uninstalled it, following the directions given)

Was not working for me at first, but after all the updates it managed to fix itself

You are making this impossible! I can't use AppleTV+ because I don't know what the security answers are. I have never had the account, so whatever you made up for where my parents met or the name of my first pet is not known to me. What is going on? Please let me in!

The Apple ID account security questions, would be questions and answers that the account creator has chosen.

Please use your own personal Apple ID account.

You wouldn’t need those security questions if you have two-factor authentication (a much better system; more secure and more user-friendly).

Change your Apple ID security questions - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

You can’t reset the questions without some sort of proof of who you are. Else anyone could take over your account, and no-one wants that.

Is there an issue with the my Apple TV box working correctly with my Samsung tv? About 2 weeks ago apple box and Samsung just quit pairing and playing nice with each other after using being paired and working well since I got it. It quit working with my NAD receiver as well? I moved it to a LG TV in bedroom and it was plug and play including setting up remote etc. Just curious if this at the we don't want to support your software/hardware corporate game now?

My fix prior to using a hammer on the apple box :) was simply moving it to another TV, I plugged it into a LG TV and it paired perfectly as remote and all apps worked fine. I've had issues with it the Samsung tv and apple box since I got it. I would unplug apple box and it'd work properly for a while last week it quite pairing with tv, NAD receiver and soundbar. Before I had a complete meltdown just swiped with a Roku 4k I had in bedroom and all is right in the world. Im a completely Apple, home, phone, watch, Mac love them all not a computer genius but love the safety and security of Apple products. The Apple TV 4K 3rd generation etc. is my option the least intuitive device from set up to daily operations I've ever had. It will be safe(from the hammer)as a device for bedroom TV.

Update..finally had a Cox technician research the problem. It took him about 15 minutes of research. He found that Samsung has a setting that has to be changed. He fixed the issue, after that there were no more problems. He never explained what it was.

I have an AppleTv smart TV and have been totally unable to use it because it does the exact same thing, takes FOREVER to start up, then a good half hour, finally I'm able to click on what to watch, it buffers for like 10 minutes. So it finally gets going and just as it gets off the ground, it punks out and buffers again forever or shuts down completely. So it's sitting unused in my art studio room and has been (unused) for the oast 2 years. I have no idea how to work it.

I can open the Apple TV plus app, but in the side menu, I only have five options: my account showing that I am logged in, search, Apple TV+, MLS season pass, and settings. I have no way to access my library and none of the remotes work. Any advice? This is super annoying.

I’m not tech savvy at all. But Apple+ works completely fine on my Samsung Smart TV. My friend has issues too, I’m not sure how mine is working perfectly. But any help for her would be great! She has other streaming services but Apple don’t work on her Samsung tv. Does it need to be a smart tv?