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Level 1

5 points

Camera is not working properly

I have an Iphone 13 Pro Max and for some reason, around 4-5 days ago my camera was flagged as a non apple part. My phone has never been taken to any shop to get a repair, I also can’t zoom in or out. My only saving grace of zooming in is switching my videos to 4k 60. I drop my phone a lot, but if it was caused by dropping, I feel like it would’ve happened a long time ago. To add on, sometimes my camera wont even load and the app is just a black screen.

iPhone 13 Pro Max, iOS 16

Posted on May 1, 2023 7:07 PM

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Top-ranking reply

Level 8

35,891 points

Posted on May 2, 2023 3:35 PM

Hi Imbaad,

welcome to the Apple (user-to-user) Community.

Re: Camera is not working properly

Apple support have an article online (link below) that may help:

ie: What to do if the camera screen is black, or:

If the camera or flash on your iPhone, iPad, or iPod touch isn't working

_______________________________________________________

If needed:

Apple has a web- page with info. about Apple care coverage,

AppleCare Products - Apple

You might want to check your warranty / support coverage:

Find the serial number or IMEI on your iPhone, iPad, or iPod touch

You can enter the serial number on this webpage:

Check Your Service and Support Coverage - Apple Support

(If the serial number generates error message ... iPhone may not be completely genuine.)

One stop for technical support:

Apple hardware service, and software support.

Call Apple Support at 1-800-APLCARE (or use the app)

AppleCare Products - Apple

___________________________________________________________

Else:

Product Service and Repair Information - Official Apple Support

All the best :-)

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Similar questions

1 reply

Top-ranking reply

Level 8

35,891 points

May 2, 2023 3:35 PM in response to Imbaad

Hi Imbaad,

welcome to the Apple (user-to-user) Community.

Re: Camera is not working properly

Apple support have an article online (link below) that may help:

ie: What to do if the camera screen is black, or:

If the camera or flash on your iPhone, iPad, or iPod touch isn't working

_______________________________________________________

If needed:

Apple has a web- page with info. about Apple care coverage,

AppleCare Products - Apple

You might want to check your warranty / support coverage:

Find the serial number or IMEI on your iPhone, iPad, or iPod touch

You can enter the serial number on this webpage:

Check Your Service and Support Coverage - Apple Support

(If the serial number generates error message ... iPhone may not be completely genuine.)

One stop for technical support:

Apple hardware service, and software support.

Call Apple Support at 1-800-APLCARE (or use the app)

AppleCare Products - Apple

___________________________________________________________

Else:

Product Service and Repair Information - Official Apple Support

All the best :-)

Reply

Camera is not working properly

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