Add eSIM option missing on iPhone

hello, im using 1 sim and right now i’m trying to activate esim but i can’t, esim’ QR code is not working and there is no add esim or add data plan in setting, so i can’t activate it, please help!


[Re-Titled by Moderator]

iPhone 13, iOS 16

Posted on May 2, 2023 2:45 AM

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Question marked as Best reply

Posted on Jun 14, 2023 6:38 AM

Hi I also need help with this. My phone is from Singapore and can't find the add e-sim option in my phone.

105 replies

Mar 9, 2024 1:38 PM in response to nhoeb51

nhoeb51 wrote:

A2639

iPhone 13 Pro

Year introduced: 2021

Capacity: 128 GB, 256 GB, 512 GB, 1 TB

Colors: Graphite, gold, silver, sierra blue, alpine green

Model numbers: A2483 (United States), A2636 (Canada, Japan, Mexico, Saudi Arabia), A2639 (China mainland, Hong Kong, Macao), A2640 (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia), A2638 (other countries and regions)

Mar 9, 2024 1:38 PM in response to nhoeb51

nhoeb51 wrote:

A2634

iPhone 13

Year introduced: 2021

Capacity: 128 GB, 256 GB, 512 GB

Colors: (PRODUCT)RED, starlight, midnight, blue, pink, green

Model numbers: A2482 (United States), A2631 (Canada, Japan, Mexico, Saudi Arabia), A2634 (China mainland, Hong Kong, Macao), A2635 (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia), A2633 (other countires and regions)


Mar 18, 2024 1:04 PM in response to chas3rrr

chas3rrr wrote:

Hello Apple
I need help with the issue of not having a (Add Esim) option on my iPhone 11 settings. My phone is manufactured from China and I don't have this option on my phone. Please kindly assist with this issue as soon as possible.
Thank You

If you own an iPhone manufactured for China, there's no way to help you. iPhone's made for China, Hong Kong and Macau are dual physical sim ONLY.

Mar 30, 2024 5:34 PM in response to sgtohk

sgtohk wrote:

They are all assembled in China. It says so on the box. Every box. Some bits are done in India and Vietnam but no models are finally assembled there.

It is simply NO LONGER TRUE. All iPhones are NOT assembled in China. Whether you choose to believe that or not doesn't change facts. And while your iPhone box may say assembled in China, which it may well have been, it does not say ALL iPhones assembled in China.

Apr 29, 2024 9:33 PM in response to dato279

Hello! I used eSIM on my iPhone 13 Pro Max A2645 for two years. But a month ago it started to say "No SIM" from time to time while my traveling in Vietnam, I just rebooted the phone and it started to work. Yesterday I found that rebooting doesn’t help anymore and installed iOS 17.14.1. After installing I found that there is no more blue "Install eSIM" button in the settings anymore! My husband has this button on his XR but I don’t 😭

Does anyone know how to fix it?

Add eSIM option missing on iPhone

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