Apple Home sync error when connecting to Philips Hue Hub

I have this problem with the hue bridge update 1958159030. Everything was working fine until IOS 17 update was installed. I removed the hue bridge from Apple home because all the lights were not responding, thinking I would re-add it. Now I’m unable to add it from either Apple home app or the hue app. Everything is at the latest update.

We have a lot of hue lights. The only functionality we’ve lost is we’re not able to use Siri to control our hue lights.

2 months. apple no fix, hue stopped responding to me. freaking awesome. $400 worth of worthless product. I dont understand how they haven't developed a fix for this yet? why not just roll it back to the version that worked?

I have purchased a new Bridge at a cost of £45. Removed my old bridge, deleted everything & started again. This was made even harder by the bridge not finding the lights, unless I removed everyone & entered the serial number.

You're not exactly a small company, selling chinese rip offs of hardware. The cost of this product & the marketing on it, is ridiculous compared to the level of support given.

That is the Hue Bridge firmware that I am running. I still am not able to sync hue with homekit.

what do I do? I just bought Hue for my entire house. I can’t sync the last installments to HomeKit because of this.

Same exact issue here. I fixed it by throwing away all Philips Hue bulbs and bridge and replaced with Lutron. Works GREAT! What's Philips' official stance regarding the ongoing commitment to manufacturing and supporting Hue? Last I read, the official statement had statements like "due to the supply chain" and I recall "indefinite" thrown into the statement too. Will Philips be officially announcing end of life for everything IoT? Or is it just the Hue lights and Bridge?

Thanks to your support we reproduced the issue and are gradually rolling out a new Bridge firmware 1958159030 containing the fix. After installing this firmware, let us know whether it solved your issue.

Where is this fix ????

Currently, I have issues to reconnect Hue to Apple Home.

Pressing the WPS button does not trigger reconnect immediately (requires 5 - 8 presses).

If the software allows connection, entering the ID of the bridge triggers an error.

The fix should remedy this behaviour.

I don't have any issues with my philips hue, got some 12 bulbs

but

1. my home hub is my appletv not a homepod
2. and I have not updated the apple home to the new

style / way of working which was first retracted and then rereleased

What does that mean to create an isolated network?

2002 unable to connect, but I don’t understand how it could suddenly be a network issue that causes a sudden drop in the connection and being unable to reconnect if there were no changes in the network.

my issue is the 2002 error so hopefully you push out that fix very soon. Thank you for letting us know.

n update from the other thread here: iOS 16.4.1(a) and Homekit - Philips hue n… - Apple Community

It’s apparantly Hue at fault and they are aware and investigating.

Mine works as well and I did upgrade to the new Home Architecture. I have both Apple TV & HomePods for Hubs.

I’ve not updated the Hue App recently. I see there’s an update available from May 2 but I’ll pass on this one in case it’s what caused the issues. Is your Hue App up to date?

Have you updated the Hue App? If not, do that.

Check also you have the same rooms set up to match which rooms are shown in the home app. If there’s a mismatch it creates an error. Unless you need to look in your device Settings> Hue and enable some things?

See: https://www.philips-hue.com/en-us/explore-hue/works-with/apple-homekit/set-up

"It's apparently Hue at fault". As per always, it's the others.

I cannot connect from Apple to Hue, I can connect with the Hue app. Only IOS has changed.

Ever since my Hue system cannot be controlled.

But: "It's apparently Hue at fault".

Why do I not believe that?