Apple Home sync error when connecting to Philips Hue Hub

Can't believe it has been more than a month and no solution still to date, unless someone found a workaround?

I have 5 lights (some in the ceiling), so hard reset would be quite annoying (and not necessarily helpful from what I see). It works fine on the Hue app so what happened

As of 04-Jul-2023 suddenly all my Philips Hue lights and devices are connected in Apple Home again, like it was a few months ago. I did not do anything, and according to other threads it was an update from Philips that rolled out globally in early July. I am glad it is working normally now.

I'm still having trouble connecting Homekit with the Philips Hue app after the latest updates. When adding a home assistant, I'm running into an "Apple Homesync Error 2002". Was told that Hue would work with Homekit but can't even get it set up. Would appreciate some kind of fix.

I have the latest update from Hue 1958159030 and if I unplug the Hue bridge and plug it back in it works for 3 min then I get Hue bridge is not responding.

I have uninstall the bridge in Homekit and then added it back in, I have done a factory reset and added back all lights then added hub back to Homekit - works for 3 min, then goes back to not responding.

All my lights and hubs have latest updates as do my apple hubs.

Also insight would help as this is frustrating - work great before the matter nightmare started.

FYI: it all works in the native HUE app (or if I use hoobs which i should not have to).

@axiao99 did you try to do a factory reset. We have some cases where the configuration in the factory did not go well, which can be solved by doing a factory reset. Else best to contact customer care.

@TheRoost are you enrolled in the Matter beta? As you refer to "matter nightmare".

I installed a bend new Hue hub from scratch - it works in Hue app then when port to Homekit nothing. A factory reset, customer care as always useless. I used the hue voice assistance to link to Homekit it connects works briefly then hue hub goes to not responding.

This is frustrating. My bridge worked for ages and suddenly stopped working. It’s on the latest firmware and I’ve done a factory reset. It works in the Hue app but I get the 2002 error when I try and add it to my home. I don’t know what to do. I’ve tried the things listed online that people say have worked and nothing.

I was able to add hue lights to HomeKit but I can’t control them. On HomeKit, the hue lights show ‘No Response’. I have updated hue bridge as well as Apple TV and I have the latest version of hue and HomeKit app. I also reset the hue bridge and started fresh.

Philips Support , is there anything else you would like me to try?

I was having this issue and also posted on this thread. I recently got a bridge and couldn't pair it with Homekit to begin with. I ended up buying a new bridge and no longer received the error. Was a drastic measure but it ended up working.

@TheRoost When you mention "it connects works briefly", are you talking about seconds or minutes?

@danieljavier

Can you try to add the Hue Bridge via the Apple Home app. Tap the push link button first and then go through Add accessory flow. Then tell me the error description you receive from Apple Home app.

@kul3456 has it been working for you before?

@axiao99 you also got the 2002 error before?

Never worked before. Never had issue with adding hue bridge and receiving lights in HomeKit but the lights can't be controlled. Also, yesterday the control for light worked for a few minutes albeit very slowly. For e.g., turning on a light took 15 seconds. Then it totally stopped working. It works perfectly from Hue app.

I also added the hue bridge via the Apple Home App and got same results.

I got a new bridge and will try it soon.

I too have done what many have - my system is below any thoughts to get hue responding in Homekit again.

It adds work for 5 mins and stops - i also tried disabling VPN and Private IP on iPhone no luck

reset Hue, got a new Hue hub re-added all lights, added hub via Homekit and via Hue app no luck. and yes i rebooted the router and apple TV hub.

Orbi Mesh RBR850 + 2 nodes all updated

Hue Bridge BSB002 - (went bought a new one just in case update to - 1.59.1959097030

4 LWB015 spot lights - 1.104.2

2 light strips LST002 - 1.101.2

4v Apple TV hub - updated 16.6

iPhone updated - 16.6

I have Eve, Arlo (issue with 4540 hub in home kit 5000 is ok) MyQ, Onelink, Meross, Sylvania, Aquara, Leviton all working fine - had a few small issues after Matter update most are resolved but this Hue **** hole.

Update - Not in the beta for Ma and I tried a factory reset that did not work so I bought a new hub updated it to latest firmware then added lights - works great in hue. added to Apple then it work 3 min and stops. - interesting fact...

Orbi Mesh - RBR850 series 2 satellites on latest firmware\software and Xfinity cable router.

Login in to friends Spectrum router using his WIFI the Hue lights work....login back into home nothing - tried this at father-in-laws Spectrum wifi works great again at home no response.

Any recommendations - BTW Router into Orbi - into switch is Hue is on same subnet as WIFI

I have two hubs and 100 devices in my house. Everything worked great in Apple Home till Spring 2023 when nothing worked. I’ve tried resetting, updating, etc. all without success. One Sunday morning I spent several hours with an incredibly Apple tech support representative who at the end of an exhaustive trial and error process suggested it was something wrong with Hue. The Hue app indicates all the devices are update to date. What are the next steps towards getting my devices working with Apple Home again?

I tried to connect the Hue Bridge to my Homekit but during the configuration I keep getting the "Synchronization error Apple Home - Unknown error: 2002"

I've already reset my Bridge and my Homepod Mini, however I keep getting the same message during the setup.

When I try to connect the Bridge via Homekit, I am getting the error "It's not possible to connect the accessory - Wrong configuration code"

I have updated both the Bridge and the Homepod to the latest versions.

Does someone faced the same issue and knows how to fix this?

Small note: error codes have been a translation from another language