Apple Home sync error when connecting to Philips Hue Hub

After more and more tinkering I'm at the same spot now. At one point the Hue Hub was added to my HomeKit 4 times for a total of 100+ accessories with no response.

This is beyond frustrating as this was working perfectly fine up until this morning. I literally just spent close to $1000 on lighting for my kitchen renovation and can't use these stupid lights easily.

Really glad I paid the Hue premium for this.

still the same problem. they even send me a new bridge and i made a new setup, deleted all and configured from scratch. same problem. so it must be a router setting, some software problem or another stupid little thing that wont give me peace of mind.....

I've tried everything you've suggested, hard reset of the Philips hue bridge, all the accessories are updated, my phone is running iOS 16.6 and still get the accessory out of compliance on the Home side and Cannot connect to Apple HomeKit right now on the hue side. :( It's never connected and I think it's probably time I give up and return it since it seems to be a problem for many.

This update did not help and I have tried everything - but refuse to reset home kit and start over. I have way too many devices for this and since hue broke it hue should fix it or Apple should remove their certification for HomeKit.

I have now been dealing with this for two months. They keep having me go in circles trying the same things over and over. They keep trying to tell me that I’m the only one having the connection issue, that no one else anywhere in the world is having problems connecting. Phillips Hue did something to break the connection in the update they sent out in early August. They need to figure out what it was and fix it or roll back the firmware to the one that worked. Apple support was great trying to help me figure it out and also ended up giving up saying it has to be something something on Hues end because they have tried everything. Hue needs to be decertified if they cannot figure this out. I am in the camp of not purchasing any more Phillips hue of anything ever again I can use it in the Phillips app, but it’s just not connecting anymore to HomeKit. It worked fine for several years before the August update. Since their customer service refuses to respond to emails in a timely fashion, it takes a week or two to get a response from them unless you use Facebook messenger and the Facebook messenger people are clueless and just tell me they’ll let me know when they hear back from tech-support. They spent the first four weeks having me go through every single process at least four times everyone needs to just give it up and switch all of their Phillips Hue accessories over to non-hue accessories. Literally everything else in my Apple HomeKit is still working great. It’s only Phillips Hue that refuses to connect. Meaning it has to be something on their end. I just had four new bulbs I had to get and I got meross no issues. Apple I know it’s not your problem, but please either figure it out or decertify them.

I had an issue with Philips Bridge connection to Homekit, apple Homekit was throwing the errors or simply was saying "can`t connect". But next steps helped me:

run Philips HUE app (bridge must be already configured there) -> go to Settings -> Integration -> Homekit -> add your bridge

its helped me to connect

Same here. Hue lights by Phillips is the most expensive lighting system and they need to fix this issue. You are not the only one. Ever since Apple did their Mac OS X update this last time I cannot get my hue lights bridge to connect to my home kit. I’ve done everything and I’m tech savvy. I’m not buying any more of their products until this gets fixed. Christmas is. Coming & halloween first I wanted to buy lights for outside.

I am also having issues. Contacted Apple no fix, contacted hue and they fixed it for a week and now, no longer working again. What is going on?!? The advisor from hue walked me through everything I already tried and for some reason last week something worked but again, is no longer working as of today. So frustrating!!

11/10/23

I received a brand new hue Bridge yesterday and tried to sync to my HomeKit but failed... over and over again.

I opened a ticket and spoke with your support team.

It is a known issue and they are aware of the problem.

The hue Bridge will NOT connect to the HomeKit at this time. There is NO update and they "are working hard to find a solution".

The hue Bridge, with the HomeKit logo on the front of the box, should probably not be sold until you can actually connect it to the HomeKit.

So I have to use the hue App to turn on my lights and wait for an update. That is no way to run a business.

My first experience with hue has not been a pleasant one, and am not real comfortable going forward.

@jcw007, as well as everyone else here- PLEASE post this with philips hue as well! I have been dealing with this for THREE MONTHS and they have done nothing to fix it. we need everyone here to go over to hue and complain. it is THEIR issue, it is going to have to be HUE that solves it. For now I would say return all of your hue stuff you just bought and join us in boycotting them until they fix it!

We are very sorry for the ongoing problems you have with connecting Hue with Apple Home. As an update we found the root cause of the Hue app error 2002 / Appel Home error "Unable to add accessory: The set-up code is incorrect". This affects a small percentage of Bridges in the field and can not be solved by factory resetting the Bridge. We are working on a fix for this. I keep you posted.

Aside we see the issue that users had a working Hue integration with Apple Home, that broke around September and users are unable to restore the connection. This we pinpoint to a network issue that makes the Bridge undiscoverable. We are still investigating the root cause. In the mean time you can check if you are able to pair by creating an isolated network with e.g. a separate router. The outcome of that would help us in the investigation.

“Small percentage of Bridges in the field”. That number grows every time you sell another unusable unit to an unknowing buyer. Until you stop advertising that it connects to HomeKit, when the factory admits it won’t , that’s called fraud.

My iPhone 12 Pro Max could not find nothing then I used my iPhone 11 Pro Max and it was finding everything. I don’t get it. I think something has happened to my iPhone -12 pro max but I don’t know what ?? This problem is happening I wonder because I was looking to purchase the iPhone 15 pro max and I didn’t go thru with the upgrade left it in my cart. The. I started noticing that problem. Sometimes I wonder if Apple or the carriers have any control of doing something do it will make you go crazy until you go upgrade to a new iPhone hoping that will solve the problem. I gave don’t that before in the past. It’s happened many times. This time I refused to upgrade.

TLDR: if you have Xfinity, get the upgrade to the DB8 modem. It solved my issue.

Ok, update- so apparently it WAS some kind of network issue, brought about by the matter update that Hue pushed out which did not work. My network could see the bridge but was not allowing a connection to go through between the bridge and Apple. Hue told me to have Xfinity (my internet provider) check for network issues on their end; however, would not tell me what exactly to look for, so the network IT guys were unable to find a problem. They did tell me there is a new, updated, gateway available that they could send out to me which would get me faster speed. After searching for solutions, myself online, I came across a reddit post that said someone was able to fix their issue by replacing their existing Xfinity gateway with the newest version, the DB8 gateway. I contacted IT at Xfinity again and determined that they were in fact wanting to send me the DB8, so I said sure. I mean at this point; my next step was to go scorched earth on HomeKit anyway, so it was worth a shot.

The new gateway arrived and I installed it, and low and behold- the bridge now connects with HomeKit again! Yay1 The downside? I had to figure out how to split the bands apart (out of the box it combines the 2.4, 5 & 6 together into one signal). why you ask? Because the new gateway had a new SSID so nothing ELSE in my system recognized the network so EVERYTHING else in my HomeKit had to be removed and reinstalled. Exactly the scorched earth I was trying to avoid. On the plus side, hours later everything is reinstalled in HomeKit and running smoothly. Fingers crossed it stays that way!

Which day will come first?

-Hue will finally figure this out and send an update that allows the Hue Bridge to connect with HomeKit

or

-AT&T starts providing its customers with the Xfinity DB8 Gateway

🤯