Apple Home sync error when connecting to Philips Hue Hub

After months of working fine, I am no longer able to control Phillips Hue lights with HomeKit. HomeKit accessories from other manufacturers are working fine.


  • All the Apple and Hue software and firmware is up-to-date.
  • I have restarted all the Home Hubs, the Hue Hub and my router.
  • I have removed Hue accessories from Apple Home and unsynced Hue from Apple Home using the Hue app.
  • I am unable to add Hue to Apple Home; instead I get a "Apple Home sync error" message.


All the Hue accessories are working fine in the Hue app.


It is frustrating knowing what is causing this issue. Any suggestions gratefully received.

Posted on May 7, 2023 8:11 AM

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Posted on Nov 30, 2023 7:14 PM

TLDR: if you have Xfinity, get the upgrade to the DB8 modem. It solved my issue.


Ok, update- so apparently it WAS some kind of network issue, brought about by the matter update that Hue pushed out which did not work. My network could see the bridge but was not allowing a connection to go through between the bridge and Apple. Hue told me to have Xfinity (my internet provider) check for network issues on their end; however, would not tell me what exactly to look for, so the network IT guys were unable to find a problem. They did tell me there is a new, updated, gateway available that they could send out to me which would get me faster speed. After searching for solutions, myself online, I came across a reddit post that said someone was able to fix their issue by replacing their existing Xfinity gateway with the newest version, the DB8 gateway. I contacted IT at Xfinity again and determined that they were in fact wanting to send me the DB8, so I said sure. I mean at this point; my next step was to go scorched earth on HomeKit anyway, so it was worth a shot.


The new gateway arrived and I installed it, and low and behold- the bridge now connects with HomeKit again! Yay1 The downside? I had to figure out how to split the bands apart (out of the box it combines the 2.4, 5 & 6 together into one signal). why you ask? Because the new gateway had a new SSID so nothing ELSE in my system recognized the network so EVERYTHING else in my HomeKit had to be removed and reinstalled. Exactly the scorched earth I was trying to avoid. On the plus side, hours later everything is reinstalled in HomeKit and running smoothly. Fingers crossed it stays that way!

84 replies

Aug 30, 2023 12:44 PM in response to philipshue_devsupport

I've tried everything you've suggested, hard reset of the Philips hue bridge, all the accessories are updated, my phone is running iOS 16.6 and still get the accessory out of compliance on the Home side and Cannot connect to Apple HomeKit right now on the hue side. :( It's never connected and I think it's probably time I give up and return it since it seems to be a problem for many.

Oct 21, 2023 3:39 AM in response to travelwolfval

Same here. Hue lights by Phillips is the most expensive lighting system and they need to fix this issue. You are not the only one. Ever since Apple did their Mac OS X update this last time I cannot get my hue lights bridge to connect to my home kit. I’ve done everything and I’m tech savvy. I’m not buying any more of their products until this gets fixed. Christmas is. Coming & halloween first I wanted to buy lights for outside.

Nov 11, 2023 7:57 PM in response to JCW007

@jcw007, as well as everyone else here- PLEASE post this with philips hue as well! I have been dealing with this for THREE MONTHS and they have done nothing to fix it. we need everyone here to go over to hue and complain. it is THEIR issue, it is going to have to be HUE that solves it. For now I would say return all of your hue stuff you just bought and join us in boycotting them until they fix it!

Nov 19, 2023 9:09 PM in response to philipshue_devsupport

What does that mean to create an isolated network?


2002 unable to connect, but I don’t understand how it could suddenly be a network issue that causes a sudden drop in the connection and being unable to reconnect if there were no changes in the network.


my issue is the 2002 error so hopefully you push out that fix very soon. Thank you for letting us know.

Nov 29, 2023 8:26 AM in response to slopike

My iPhone 12 Pro Max could not find nothing then I used my iPhone 11 Pro Max and it was finding everything. I don’t get it. I think something has happened to my iPhone -12 pro max but I don’t know what ?? This problem is happening I wonder because I was looking to purchase the iPhone 15 pro max and I didn’t go thru with the upgrade left it in my cart. The. I started noticing that problem. Sometimes I wonder if Apple or the carriers have any control of doing something do it will make you go crazy until you go upgrade to a new iPhone hoping that will solve the problem. I gave don’t that before in the past. It’s happened many times. This time I refused to upgrade.

Jan 22, 2024 11:44 AM in response to MartyB-C

I’ve heard the xb8 works but the only reason I couldn’t do that is because I live in an apartment building that all come with xfinity modems and routers included and the xb7 has a sticker on it that says do not remove. I called xfinity and asked and he said that I’d have to contact management to get approval and I know they would say no so I went the easier route for me and just got my own. Totally worth it. Been fussing with this ish for a year now.

Jan 24, 2024 12:56 AM in response to MartyB-C

Jan. 24th, 2024: Several Hue upgrades, IOS upgrades and macOS upgrades later, the connection works again.

I had to disconnect from Apple Home and reconnect again, reset all room and zone associations and define scenes.


The IOS update to 17 caused all lights in Home to be reset to default room again.


As Hue offeres centralized management via Hue bridge, Apple Home a distributed management via AppleID and Family share, there is something wrong in the transformation concept.


As long as it works, I don't dig any deeper.

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Apple Home sync error when connecting to Philips Hue Hub

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