Apple Home sync error when connecting to Philips Hue Hub

The issue seems to be with the Matter integration but I was able to find a work around if you are still having issues connecting the hue bridge after removing it:

In the Hue app: The Matter pairing code for the Hue bridge is generated through Settings > Smart Home > "+" > Other Apps > Get Pairing Code

On the Apple Home App: + > Add accessory > More options... > My Accessory Isn't Shown Here > Enter Set Up Code > Enter code...

This allowed me to add the Hue bridge as a generic "Matter" device, but all my lights came along with it and I am able to control them from the Home App now.

update- you are theoretically supposed to be able to recombine your networks into the single signal after you get everything online; however, both times I attempted to do this, my homepod no longer connected to my devices so nothing would work again, so I had to re-split the bands and reconnect the homepod to the 2.5 band. Just leave them split off and let your things like computers & ipads use the 5 or 6 band and the homekit devices to use the 2.5 band.

also note, that we never did figure out WHY the old gateway stopped allowing the hue bridge to connect to apple, just that it somehow randomly did stop allowing it after a hue firmware update. I HIGHLY recommend you turn OFF your automatic updates on the Hue bridge to avoid this happening again in the future!!!!!

So I ended up having to shell out about 200 dollars for a new modem/router. I have xfinity and was using the xb6, upgraded to an xb7 and still didn’t work. So I took it upon myself and installed a netgear third party router and it work seamlessly. I know this isn’t the beat solution you all wanted to hear but at this point this is the only solution I know will work. I would advise everyone to try this out. I know it’s a headache but I didn’t even have to contact xfinity. I was able to plug in the device and update my account to read the new router all within the apps.

@seargeantbilly you have to go all the way up to the xb8 to get it fixed, the 7 still has the issues. The xb8 works again. Glad you got it fixed with another router! Which model did you get of the netgear?

I’ve heard the xb8 works but the only reason I couldn’t do that is because I live in an apartment building that all come with xfinity modems and routers included and the xb7 has a sticker on it that says do not remove. I called xfinity and asked and he said that I’d have to contact management to get approval and I know they would say no so I went the easier route for me and just got my own. Totally worth it. Been fussing with this ish for a year now.

Jan. 24th, 2024: Several Hue upgrades, IOS upgrades and macOS upgrades later, the connection works again.

I had to disconnect from Apple Home and reconnect again, reset all room and zone associations and define scenes.

The IOS update to 17 caused all lights in Home to be reset to default room again.

As Hue offeres centralized management via Hue bridge, Apple Home a distributed management via AppleID and Family share, there is something wrong in the transformation concept.

As long as it works, I don't dig any deeper.

I still have this issue

My 3 Hue bridges have firmware 1958159030, and all my Homepods and iPhones are up to date.

The Hue app works fine, but Homekit is not recognizing any of the bridges/lights.

The Philips Hue bridge integration just does not work for many HomeKit users and causes great frustration. Apple should decertify Philips Hue bridge.

In the Hue App in Settings - Voice Assistants enable for Siri & Apple Home.

Delete

my hue is is 4.41.0(13153)