Why is my iPhone sync stuck at "Determining tracks to sync" on MacBook Air?

I cannot sync my iphone with my MacBook Air (Monterey 12.6.5). Both are using the latest software. I am only syncing some music, no large files or photos.

It gets stuck at: "Syncing (Step 3 of 4)-Determining tracks to sync." I left it running for two hours with nothing happening. The syncing worked successfully in mid March, which is the last time I did it. So, I am assuming that something happened to the software between mid-March and early May.

[Re-Titled by Moderator]

MacBook Air 13″, 12.6

Posted on May 9, 2023 10:58 AM

Top-ranking reply

turingtest2

Level 10

278,091 points

Posted on May 14, 2023 6:18 AM

Try this advice from that other thread:

.... remove the Music app from the device, which will also remove all data associated with it, then reinstall the Music app from the App Store, then see Sync your iPhone, iPad, or iPod using your computer - Apple Support to set up syncing from scratch.

It may also help to hold down option+cmd when launching Music which can rebuild various index files that could be used during sync operations.

tt2

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Why is my iPhone sync stuck at "Determining tracks to sync" on MacBook Air?

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