Unstable network - iPhone 11 (maxis)

Hi. recently my iPhone 11 got internet connection problem. the internet always got Egde and sometime shown 4G but no internet connection. My telco in maxis. Whenever i contacted customer service Maxis, they said they received so many reports regarding on the same problem which is from iPhone 11 users. So, this issue obviously is related to software compatibility, not the telco. Some said iPhone 11 does not support 5G.


Anyone got the same problem?

Posted on May 10, 2023 12:17 AM

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Question marked as Top-ranking reply

Posted on May 25, 2023 7:58 AM

I have had the same issue for 2 months. Maxis does not have a solution for the problem.

I tested with Celcom sim on the same phone and it works fine.

After many calls with Maxis, the only solution to this issue is to switch from Maxis to Celcom.



Similar questions

79 replies

Nov 7, 2023 8:50 PM in response to livanyahpiriya

Still the same issue. Been facing this since May. Keep on updating to latest IOS updates and the peoblem still persist. What’s the purpose of me buying this phone to enjoy good quality phone when i need to keep it in the drawer because of connection issues? I hope Apply can compensate or fix this bug because apparently it happens to the whole world not just Malaysia. I’ve invested my large saving for this ip11 last 2 years and was hoping i can use it longer.

Jul 26, 2023 11:17 PM in response to Lucas_Scott

Dear Apple,

Since customers from other countries also having the same issue with iphone 11.

I think you should compensate us as we have paid so much and facing the issues that never been solved for months.

Telco company informed that it is iphone issue which we need to refer to Apple but until now I am still facing unstable phone line and data.


I didn't see any reply ( official or unofficial ) from Apple.


Ang

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Unstable network - iPhone 11 (maxis)

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