You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I phone connection

My iPhone disconnects from my wi fi when I leave home can’t get my music can someone help me with this problem it just started

iPhone 13 Pro Max, iOS 16

Posted on May 12, 2023 2:39 PM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2023 3:06 PM

HeavyD1960 wrote:

My iPhone disconnects from my wi fi when I leave home

Yes, this is expected. Wi-Fi is only available while you are near your Wi-Fi router at home or office. When you leave home, your Wi-Fi is not longer near you to be used.


can’t get my music can someone help me with this problem it just started

Make sure your iPhone has cellular / mobile data turned on.


When away from Wi-Fi, cellular data allows you to connect to the internet over your cellular service provider's network.

Settings âžś Cellular / Mobile âžś Cellular Data Make sure it's turned on, and that whatever App you are using for your music is also turned on in the app list there.


Also, contact your service provider and make sure your service plan is provisioned for cellular data, and that you have not yet consumed all of the allotted data in your plan. Some carriers may charge for data overages, but others may simply restrict the internet service altogether.

2 replies
Question marked as Top-ranking reply

May 12, 2023 3:06 PM in response to HeavyD1960

HeavyD1960 wrote:

My iPhone disconnects from my wi fi when I leave home

Yes, this is expected. Wi-Fi is only available while you are near your Wi-Fi router at home or office. When you leave home, your Wi-Fi is not longer near you to be used.


can’t get my music can someone help me with this problem it just started

Make sure your iPhone has cellular / mobile data turned on.


When away from Wi-Fi, cellular data allows you to connect to the internet over your cellular service provider's network.

Settings âžś Cellular / Mobile âžś Cellular Data Make sure it's turned on, and that whatever App you are using for your music is also turned on in the app list there.


Also, contact your service provider and make sure your service plan is provisioned for cellular data, and that you have not yet consumed all of the allotted data in your plan. Some carriers may charge for data overages, but others may simply restrict the internet service altogether.

I phone connection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.