Unable to get my camera to focus on my iPhone 12

My iPhone 12 all of a sudden couldn’t focus the camera. At the same time, when using the camera, it makes a scratching electric sound in short pulses. Hard restart will not solve the issue. Is this a known problem and how do you fix it?


[Re-Titled by Moderator]

Posted on May 27, 2023 9:40 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 21, 2024 9:28 PM

ok so i went to the genius bar and after running diagnostics they saw my 1x and 2x lenses were broken (i guess the OIS but they didn’t specify). it would’ve been almost $500 to fix it since my screen was cracked so i just got a new phone but like why are we all having this issue in the past two months…..it’s a conspiracy theory i’m actually interested in

76 replies

Apr 3, 2024 8:41 PM in response to schuyler65

I started having this issue a little over a year ago, revisiting this thread because the issue has started back up again. This is 100% a software issue. The problem comes and goes. Some days the camera will be working just fine, then out of nowhere, the same thing happens again. Camera won’t focus along with the scratching of it trying it’s hardest to focus but it never works. Still haven’t found a solution

May 12, 2024 1:59 PM in response to ThomasMauritz

this started happening to me a few days ago. iphone 12, i did not drop it. can’t be a hardware issue if nothing happened and a ton of people seem to be experiencing the same thing at the same time. updated to ios 17 from ios 16 and it didn’t fix it. sometimes it works, sometimes it doesn’t, desperately need a solution as i’m not going to buy a new phone just for the 1x camera and also there are no genius bars or apple stores in ireland! so even if i wanted to do that i couldn’t! best i can do is go to a registered refurbisher and pay for them to take it apart which seems like an unnecessary expense for a software issue?

Jun 11, 2024 6:16 AM in response to ThomasMauritz

Same thing just started happening 2 months ago. Just 1x camera lens can’t focus far enough. Did hard reset and all but couldn’t fix it.

Either it is software or hardware, the problem clearly can’t be fix by individual and not everyone can effort to buy new phone. Over thousands of people have same issue and Apple should make a special fix program with low cost if it is their hardware problem. Or should address this with new software update as soon as possible

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to get my camera to focus on my iPhone 12

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.