For enhanced comprehension of the phenomenon, it would greatly benefit if you could kindly repost using a screenshot. Visual representations hold more impact than mere words.
Please bear in mind that this is a public forum, and when attaching a screenshot, refrain from including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.
With the limited information that you have provided, It is hard to even guess the problems faced by you.
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Please re-post with detail so that someone else can help.