Why are my AirPods Max not detecting my head?

This happened to me and I went to buy a new one thinking that the battery had expired, but the same thing happened after one month (the problem is that my country does not have a genius bar or apple store and no one knows how to fix it).

Same issue, doesn't recognize head, and can't even reset it to factory settings. After I pressed both buttons the light goes amber but never white. Per several posts here, I tried cleaning the headband connectors as well as the ear sensors but nothing worked. Tried putting it in the case. Nothing. Can't pair them, can't reset them. They are basically dead after less than 2 years. I've had Bose QC 35 for 6 years and work flawlessly and they cost me less than what Apple wants to charge me for fixing these duds!

Also, the mesh in the AirPods Max headband is totally loose now, so the metal is basically against my head, which is very uncomfortable. All in all, a poorly design very expensive Apple product.

I have the exact same issue. It started about two months ago.

I cleaned the contacts on the headband, but unfortunately, it didn't help (I desperately tried multiple times).

They are out of warranty now, and sending them to Apple here in the Philippines is not even an option.

This has turned them into the most expensive paperweights I have...

Any suggestions on a fix would be welcome!

In Australia they are $900, imagine my frustration when these failed and found it was a systemic problem and Apple have not been replacing them under warranty.

I have a 16 inch M1 max with 64 gig ram and 2 Terrabite hard drive, The apple watch ultra and AirPods max, my wife has apple pro 13 inch. I have had my MacBook pro fixed and extensively had items replaced under warranty or apple care.

I expect in Australia I may get help with the AirPods max as the support is amazing but the design problem is a worry when I hear you guys saying you are left high and dry with an item that is nearly a thousand dollars in Australia.

I’m lucky because I got my AirPod maxes on a sale

Also, I’m in America and they’re cheaper here. At least it seems that they are based on what you’re saying about the price of them there, because (although they were still multiple hundreds of dollars to buy) they weren’t 1000 dollars (in fact I think that they’re about half of that amount). Although you may have just been exaggerating, in which case I might be wrong about them being cheaper here (plus I don’t remember the exact price of them here).

I’ve got the same problem. What fixed it?

I do too. We took to Genius Bar and they couldn’t fix. Said I’d have to spend $300 to send them in to be fixed. I didn’t think that was worth it and now they sit in my drawer unable to use.

That worked! Thanks for the tip

This fixed worked for me as well.

10min contact clean vs $300 apple service.

Definitely worked for me.

Way more reliable after doing this.

Exactly, one of the few apple products that just never works

I'm having the same problem. Any help?