Apple Wallet says “Pass Disabled” for TicketMaster

Just ran across this with sports season tickets I can use bar code but not add to wallet. Turns out my son used my TM account for a concert a few months back and loaded into Apple wallet. His Apple ID is now linked to my TM account. He can add the tickets to his wallet logging on as me on his phone but I get the dreaded message. Spent extensive back and forth with TM. They had no solution but to delete account and use new email. Spoke to Apple too and they said all TM. So beware if you log onto a different device using your account it may adopt that Apple ID. It would seem TM could simply change the linked Apple ID . Not sure why just a one way and can’t revert back. Still searching for solutions but will try some of these suggestions.

Just had this same issue. I decided to try signing out of my Apple ID on my phone and got a notif from the Ticketmaster app saying I need to sign into my iCloud to add my pass (my ticket) back to the wallet app. So I signed back in and it worked for me! To anyone having this issue, try signing out of your Apple ID and signing back in in the wallet app or in settings (try either). That’s exactly what I did and it worked! Hopefully it works for you too :)

We added tickets to my wife's phone a few weeks ago that someone transferred to her from another TM account. She did not have a TM account so I said just login with mine. I was not at the event so we did this via chat. Sent her the TM MFA code so she could login... she added the transferred tickets to her apple wallet all is well right? Nope... I had tickets to an upcoming event that I had put into my apple wallet a few weeks prior to this. Started getting the dreaded "Pass Disabled". We decided to just add the tickets for the upcoming event to my wife's apple wallet. Went to the event. Just purchased tickets today via TM for another event using my TM account on my iphone. Downloaded the new tickets to my AppleID... everything looks ok and a little while later I get the dreaded "Your account needs attention" notification from TM. Look in my apple wallet and the tickets I JUST purchased are now "Pass Disabled". The TM chat support which is awful btw has been useless so far. While we have a workaround it is really a mess. You should be able to remove any apple id associations yourself without customer service intervention.

So I was able to find a strange work around for this. It works if you do not care about the history you have on your current account, and not mind if it no longer says "Fan since XXXX".

If you log into the account you purchased the ticket with and update the email to another email account (e.g., another account you have access to), this will change your login id but the password stays the same. Then create a new account using your original email address. Once done with both steps, log back into the ticketmaster account that you changed the password to and transfer the ticket to your "new" account. Then log out of ticketmaster, go to your email (not the email that you changed your original account to), and accept the transfer. It will have you log in, so make sure you use the real email (new) account. This will automatically accept the transfer. Now, log off the ticketmaster app on your phone and log back in using your new account. You should see the ticket there. Add to wallet and you should be all set.

This means that you will no longer have all your past tickets in your profile, but that is not a big deal for me. It really is the only solution we have right now with ticketmaster blaming Apple and Apple blaming ticketmaster.

I’ve had a long back and forth with Ticketmaster. They refuse to investigate. Remove the passes from your apple wallet and access them from the Ticketmaster app. We can’t use apple wallet with Ticketmaster.

I can confirm that Ticketmaster is able to fix this issue. Unfortunately this info may not be helpful to most. We have NHL season tickets and my account manager was able to contact Ticketmaster and they were able to unlink the Apple ID associated with my tickets. I went back in and added them to my Apple Wallet, I got a notification from wallet that it was associating with my Apple ID and it confirmed via FaceID. The ticket added and was ready to use, no pass disabled message. So Ticketmaster is clearly able to do it, my account manager stated this was a 1 time only fix, so I had to make sure no one else was using my Ticketmaster credentials.

I was having the same issue. girlfriend had to sign in with my Ticketmaster account on her phone as mine died before an event. and from that point on I got pass disabled in my Apple wallet. Ticketmaster as others have reported completely useless. Here is how I fixed it.

We had an event coming up and I transferred a ticket to her. She logged in using a Ticketmaster account tied to her email. She added the ticket to her Apple wallet. I believe doing this had Ticketmaster link her Apple ID to her Ticketmaster account allowing me to add my ticket to my Apple wallet and linking my Apple ID to mine once again. Both our passes (the one I transferred to her and the one I saved to Apple wallet that had previously said pass disabled) worked perfectly.

Hope this helps.

Still having this same issue. Has anyone come up with a solve? I have a concert tonight and still facing "pass disabled".

Spent an hour on Apple customer support yesterday. Eventually worked my up to a supervisor who eventually said the problem seems to be that my AppleID is recorded incorrectly within the Ticketmaster system. Apple has no way to fix this, and that I would have to try to find someone at TicketMaster to help. As has been noted by numerous others who have encountered this, TicketMaster's customer support is barely better than **** itself.

Believe it or not -- this is likely due to a safety/security feature between the Apple Wallet and the TM App.

It even states on the TM.com website My ticket isn't working in my Apple Wallet. What should I do?

"Any tickets purchased from an individual Ticketmaster account can only be linked to one Apple ID."

While you and your wife are sharing the TM account, you probably each have your own Apple ID that you use with the iCloud on your iPhone.

The Apple Wallet uses the Apple ID that is signed into iCloud to associate with the items which are added to the Apple Wallet.

Here's one way to think of it:

iPhone A -- Apple ID-A for iCloud

iPhone B -- Apple ID-B for iCloud

TM app -- same ID used on both iPhone A and iPhone B

When you purchase tickets from your TM account using the TM app on iPhone A -- which uses Apple ID-A on the iPhone to sign into iCloud -- and then add the tickets to the Apple Wallet on iPhone A - that causes the TM app to "see" Apple ID-A as the Apple ID to be use with the account.

When you purchase tickets from the same TM account using the app on iPhone B -- the TM app is still looking for Apple ID-A when you go to add the tickets to the Apple Wallet, but it's seeing Apple ID-B. This is what is causing the "Pass Disabled" message. Since the Apple IDs are different the pass is automatically disabled for safety and security.

One way to resolve this is to have TM.com account for you to use on your devices, and another for your wife to use on her devices. That way each Apple ID is associated with a separate TM account. If you need to each have your own tickets on your devices you can easily transfer the barcodes from TM-A account to TM-B account.

Hope that helps to make things a bit clearer.

This started happening to me this spring with tickets in two different sports bought three different ways, season tix, shared season tix, and through on of the team’s site. Used to work great, now “Pass Disabled” regardless of many different ways to try to get around it. Ticketmaster and Apple seem to refuse to take responsibility, one of the teams acknowledged it is TM and Apple who have to figure it out and fix it. Until that happens, we’re all left with stupid workarounds.

I think we all knew why it’s happening. The issue is no one can fix it and that Ticketmaster article you linked to is unfortunately completely worthless as it doesn’t fix the issue.

That is really helpful, actually. I can’t believe you even got TM to engage with you at all, because they just kept telling me they have no tech support and then they would email me the same non-helpful web info. I’ve been thinking of trying the trick of changing emails and then changing back, but I have three different season ticket subscriptions that use TM and I do t know how that would work.

Same problem with my wife’s TM account. After much research and trying several things, I found a solution that works. I had to create an entirely new Ticketmaster account with a different email address for her. I was then able to transfer the tickets to her from her old Ticketmaster account (signed in on computer). She then accepted the ticket transfer from her email using her phone . The Ticketmaster app on her phone was signed into her new Ticketmaster account. She was then able to view the tickets on her phone using the Ticketmaster app and download them to her Apple wallet.

fortunately, she already had another email address that she prefers to use anyway different than the email address that she was using for Ticketmaster. This other email address was not previously associated with Ticketmaster.

I think the problem originated because in the past, I had signed into her Ticketmaster account on my phone to transfer tickets from her account to my account and then downloaded those tickets to my phone. This process somehow associated her Ticketmaster account with my phone and Apple ID. as far as I can tell, once this happens, there is no way to change the Apple ID associated with your Ticketmaster account.

I have the exact same issue - and it’s happening with multiple third party vendors that also use Ticketmaster - so it keeps happening over and over again. Ticketmaster cannot help me at all and has no tech support. They are pointing to Apple, but I can’t find any fixes. I’ve been told to stop using my wallet for passes entirely.