Apple Wallet says “Pass Disabled” for TicketMaster

Have this issue also. It started when I accepted tickets for various football season tickets for my husband using his TM email on my phone. Now I can save to my wallet but he cannot when logging into these football apps. I guess somehow my Apple ID is now associated with his TM account. Called apple support and TM, but seems no solution to fix or unlink my Apple ID with his TM account. I’m sure many many people are having this problem. Apple said it’s a known issue they have recorded. But no resolution. What a pain!!! They say started after IOS 16.2? Who knows. TM was no help. Anybody else have any ideas?

Unfortunately I am guessing it won’t change until enough people who are experiencing the problem contact and let them know about it so just keep spreading the word and encourage people to contact TM and/or Apple.

I too reached out to my NFL season rep who contacted TM on my behalf. He just informed me my account was unbound and I was able to relink my account to my wallet. I don’t know if this occurred before or after I transferred an event ticket to my son who accepted it in his account, added to his wallet and transferred it back upon where I was able to relink my account to my wallet. His Apple ID had been attached to my TM account which was blocking mine. Either way I can now add event tickets to my wallet. Thanks everyone for the advice and input.

In checking the wallet on my Apple Watch, it looks like all my tickets are there and don't appear to be disabled. Could there be some kind of strange sync issue between watch and phone?

Though I can't imagine everyone having this problem also has an Apple Watch. The odds of that seem low to me.

Pretty much grasping at straws here trying to come up with a solution.

No it does not. You're only resetting the network settings not your entire phone.

Your phone will turn off, turn it back on, use your code to unlock it/re-activate facial recognition, and rejoin your home Wi-Fi.

I'm no Apple expert but this works.

Passes disabled hasn't been an issue for a while now. Apple hasn't issued any iOS updates past 17.5.1. Also now As well Ticketmaster doesn't give you access to your tickets right after purchasing. You have to wait till about 48 hours before the event before they can be added to your wallet.

I had the same issue and managed to resolve it with a new TM account and a new primary email on my Apple ID. Full details below:

• I haven't purchased anything and haven't added any TM ticket to my Apple Wallet since the TM data breach last year where all TM accounts had to change their password.
• This summer I purchased tickets to a concert but these tickets were configured as 'not transferable'.
• These tickets were for my wife, since I couldn't transfer the tickets to her account she used my TM account on her iPhone and added those tickets to her Wallet. This somehow associated my TM account with her Apple ID.
  • There is no way to undo this association in the TM system that I'm aware of.
    • I've read in other forums that apparently you can call TM and ask that they unlink the Apple ID associated with your tickets. I haven't seen anyone claim success for this, maybe this is possible now but earlier threads I've read on this topic folks were getting no support from TM for this issue.

• Last month I purchased tickets for 2 different events (NHL game + parking). When I tried to add these tickets to my Wallet the pass would remain in the 'pass is being activated' status for 30+ minutes and then would eventually move to pass is disabled with error 'This pass is associated with a different Apple ID. Contact Ticketmaster to resolve this issue'.
• I contacted TM via chat and they told me this was an Apple issue and I had to contact Apple.
• I contacted Apple and they said it's a TM issue.
• Throughout this ordeal, I did the following troubleshooting steps, none worked. After each step I would remove the pass from my Wallet and re-add it from the TM app.
  • Updated iOS to latest 18.x version.
  • Signed out of my apple account on my phone and re-logged in.
  • Removed TM app, reinstalled, relogin into TM app.
  • Both my wife and I logged out of our Apple account on our iPhones, logged back in, uninstall / re-install TM app. Ensured no logged in session to TM via browser from anywhere.
  • Transferred tickets to my wife's account, she was able to add the tickets to her Wallet no issue (pass activated right away). Then transfer those tickets back to me. (I thought maybe this would unlink her Apple ID from my account but no luck).
• In the end what resolved it for me was:
  • My current TM account (the one that doesn't work properly) is associated with email address: a@domain.com
  • My Apple ID is configured with email: a@domain.com
  • I created a new TM account with another email address that I own: b@domain.com
  • I modified my Apple account to change the primary email to: b@domain.com
    • This was required, if I tried to use new TM account (b@domain.com) with my Apple ID a@domain.com, the pass would completely refuse to add to the Wallet. I read somewhere that TM requires the email addresses to match to add to wallet.
    • Instructions to change primary email were found here: Change your Apple Account primary email address - Apple Support (CA)
    • I left my original email in my Apple account as a secondary email (a@domain.com). This way my Apple TV app continues to work fine with my a@domain.com email.
  • Transferred the tickets from my TM account a@domain.com to my new TM account b@domain.com.
  • Signed out of my apple account on my phone and login with the new primary email on my Apple ID (b@domain.com)
  • Uninstall / Re-install TM app, login to TM app using b@domain.com.
  • Add tickets from TM app to Wallet. For the first ticket I added I got a popup to confirm that this was getting added to Apple ID b@domain.com. I guess this is the indirect way of saying that my TM account will now be linked to the mentioned Apple ID. My pass got activated right away. I added 2nd ticket no issue and this time I did not get the popup, it added right away.

Hopefully someone from TM will take action on this particular issue since it's causing a lot of pain for a lot of people. With the significant service fees that TM charges, they should be providing better support for this.

This happened to me too. Contacted ticketmaster support 9 hours ago no response. I deleted them from my wallet and added them to my husbands and it worked. Otherwise I was just going to scan the barcode from the app

NightOwltml Said:

"Apple Wallet says 'Pass Disabled' for TicketMaster: My Ticketmaster concert tickets in the Wallet suddenly show 'Pass Disabled' and 'This pass is associated with a different Apple ID'.[...]"

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View the Purchase History:

See if this App is Seen in your Purchase History: View your Purchase History for the App Store, iTunes Store, and Other Apple Media Services - Apple Support

Unfortunately this information from Ticketmaster is absolutely useless. Sure you can remove the pass and then re-add it. Won't make a difference because the issue persists.

Under the pass it'll just say "Activating - Your pass is being activated." The pass should just pop (for lack of better word) into your wallet without this message. Based on previous experience I know that soon enough I'll get a message saying pass is disabled.

Exact same here. added to spouses phone. Including the next three concerts this year. Unfortunate but doable. One agent texted me he thought there was a procedure to disassociate or manage what appleId’s were associated with the account. the things he said were not available in any menu I had. The next rep said they had no idea what the last rep was talking about. Good luck.

Thanks that is very helpful. My son logged on as me and added a ticket to his wallet thus linking his Apple ID. I was contemplating updating my account to him and then creating a new one for me but it sounds much simpler for him to open his own account and add a ticket to his wallet, attaching his Apple ID to the new account and freeing up mine.

I didn’t see a way to edit my post. Unfortunately this only worked one time. In fact I’m not sure it ever worked or if there was some glitch in the matrix but just tried again for another upcoming game and same issue. This is so frustrating! Sorry all. Thought I had the fix.

Potential crappy solution and root cause for me. My Apple ID was setup well over ten years ago. It uses a different email than my Ticketmaster account. It has never been an issue before. I’ve used TM for I don’t know how long, and I’ve had NFL season tickets now for four years.

I decided to create a new TM account with the same email as my Apple ID and transfer the tickets to that email. I had to use my work cell, which in the future might cause an issue, but maybe by then I won’t be a season ticket holder, and maybe I can manage that in the future. For now, I’m able to put my tickets in my wallet this way so I don’t have to worry about problems at the event, concert, etc.

I ended up getting around this by 'transferring' the ticket to myself (using a different ticketmaster email/account). Then logging into that account and adding it to my wallet. It's absolutely ridiculous that Ticketmaster has not fixed this issue by now.

Yup, that seems to be the only way to do so without messing up everything in your Apple ID, I've been doing this for months now. I have two tix for my teams, and it now takes about 5-10 minutes to move them to my and my wife's Apple Wallets. Stupid waste of time because TM can't get their act together.