Apple Wallet says “Pass Disabled” for TicketMaster

My Ticketmaster concert tickets in the Wallet suddenly show “Pass Disabled” and “This pass is associated with a different Apple ID”. Ticketmaster has not been able to help me so far. I do still show my tickets in Ticketmaster. Is it safe and wise to try deleting them in the Wallet and then start over in Ticketmaster and add to Wallet again? I did not transfer these to anyone so there shouldn’t be duplicates. Although a different set of tickets for same weekend were transferred to my spouse and it has the same message.

iPhone 11 Pro

Posted on Jun 7, 2023 11:43 AM

Top-ranking reply

Jourdanzz

Level 1

8 points

Posted on Aug 23, 2023 7:29 PM

Just had this same issue. I decided to try signing out of my Apple ID on my phone and got a notif from the Ticketmaster app saying I need to sign into my iCloud to add my pass (my ticket) back to the wallet app. So I signed back in and it worked for me! To anyone having this issue, try signing out of your Apple ID and signing back in in the wallet app or in settings (try either). That’s exactly what I did and it worked! Hopefully it works for you too :)

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82 replies

gfarb27

Level 1

8 points

Sep 29, 2023 8:12 PM in response to Brad00111

Was so excited for this for work for me but unfortunately to no avail. Still seeking a solution!

Oct 9, 2023 4:00 AM in response to CP_OH

I think we all knew why it’s happening. The issue is no one can fix it and that Ticketmaster article you linked to is unfortunately completely worthless as it doesn’t fix the issue.

RULBIMB

Level 1

8 points

Oct 12, 2023 11:04 AM in response to NightOwltml

Pass disabled

RULBIMB

Level 1

8 points

Oct 12, 2023 11:10 AM in response to NightOwltml

Apple wallet. Pass disabled

Feb 7, 2024 8:56 AM in response to NightOwltml

Says the same thing for me too, Can we still scan our tickets through Ticketmaster or Safari??

gfarb27

Level 1

8 points

Jul 18, 2024 10:40 AM in response to spawnster

Doesn’t that wipe your entire phone?

Has anyone found a solution?

NightOwltml Author

Level 1

24 points

Jul 8, 2023 2:49 PM in response to Veronica_22

Veronica_22, I hope you got into your event okay? Your tics in the Ticketmaster app should have worked. Often there is a support table at the events as well.

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Apple Wallet says “Pass Disabled” for TicketMaster