Apple Wallet says “Pass Disabled” for TicketMaster

My Ticketmaster concert tickets in the Wallet suddenly show “Pass Disabled” and “This pass is associated with a different Apple ID”. Ticketmaster has not been able to help me so far. I do still show my tickets in Ticketmaster. Is it safe and wise to try deleting them in the Wallet and then start over in Ticketmaster and add to Wallet again? I did not transfer these to anyone so there shouldn’t be duplicates. Although a different set of tickets for same weekend were transferred to my spouse and it has the same message.

iPhone 11 Pro

Posted on Jun 7, 2023 11:43 AM

Top-ranking reply

Titosup

Level 1

8 points

Posted on Sep 26, 2023 5:46 PM

Just ran across this with sports season tickets I can use bar code but not add to wallet. Turns out my son used my TM account for a concert a few months back and loaded into Apple wallet. His Apple ID is now linked to my TM account. He can add the tickets to his wallet logging on as me on his phone but I get the dreaded message. Spent extensive back and forth with TM. They had no solution but to delete account and use new email. Spoke to Apple too and they said all TM. So beware if you log onto a different device using your account it may adopt that Apple ID. It would seem TM could simply change the linked Apple ID . Not sure why just a one way and can’t revert back. Still searching for solutions but will try some of these suggestions.

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Apple Wallet says “Pass Disabled” for TicketMaster

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