Apple Wallet says “Pass Disabled” for TicketMaster

No it does not. You're only resetting the network settings not your entire phone.

Your phone will turn off, turn it back on, use your code to unlock it/re-activate facial recognition, and rejoin your home Wi-Fi.

I'm no Apple expert but this works.

Passes disabled hasn't been an issue for a while now. Apple hasn't issued any iOS updates past 17.5.1. Also now As well Ticketmaster doesn't give you access to your tickets right after purchasing. You have to wait till about 48 hours before the event before they can be added to your wallet.

I am unable to add any Ticketmaster ticket to my wallet because my new Apple ID does not match the old Apple ID associated with my Ticketmaster account/profile. Apple ID on your device must match the logged in profile. There is no TM fix. Apple ID in your TM account is immutable. I spoke with TM support. What you need to do is to call TM support 800 653 8000 and ask to have your current TM account deleted on their side. Once deleted create a new TM account with the proper Apple ID associated with your current device/wallet.

I have the same problem, also associated with NHL season tickets. When you say your "account manager" contacted TM, do you mean your season ticket representative? How did they contact TM? I've had the issue for over a year now. It's maddening. I appreciate any feedback.

This is not an Apple issue and you have unrealistic expectations as to what pressure Apple can apply to an independent developer. If Ticketmaster doesn’t comply, the resolution is they are blocked and apps are removed from the Apple App Store. Does that satisfy you and other customers? I don’t know, but are tickets still available at will call? Maybe that’s the best alternative.

Apple can’t fix poor customer service, broken promises and a myriad of other issues Ticketmaster is challenged by.

Apple does offer the access to dozens, probably hundreds of software engineers and extensive test of their apps before they’re released to the public.

Im sorry for your poor customer experience, and dissatisfaction with your Apple Wallet experience. But it boils down to Ticketmaster facing extraordinary market conditions (scalping, counterfeit tickets, scammers stealing tickets), that Ticketmaster’s own security does not permit tickets to easily be transferred to another party.

I will the idea of creating a new Ticketmaster account with a different email thank you for that suggestion. I do have another email address that I could use. I'll post again as to whether it works for me or not. Still ridiculous that Ticketmaster has not resolved the issue, and absolutely unacceptable that their customer service - both chat/email and phone - is non-responsive, and when they do actually respond, they are completely useless. My last communication from them was on day of the event (I'd been trying for three weeks to transfer or sell tickets I had purchased but could not use) - it said they would get back to me in 24-48 hours. On the day of the event. Unbelievable. To top it off, they never communicated with me again afterward. Horrible customer service.

I did and have been dealing with ticketmaster support which is terrible. Telling me to sign out of other devices and don’t use a vpn. I did all the isolation stuff already. They are no help

Yes - this of us in this situation can’t use the wallet for Ticketmaster. Ticketmaster sucks - zero customer service.

did you get in? I'm in the same situation.

Unfortunately this will wipe your wallet. Everything would need to be readied manually as well as any documents but at least those are maintained in icloud.