Apple Wallet says “Pass Disabled” for TicketMaster

This just happened to me too. I tried multiple times to add it to my wallet but I kept getting this error. Thankfully I still have the tickets in my Ticketmaster account so it shouldn’t be a problem

The passes added to my husbands wallet worked! Once I found this thread showing it was likely a tech issue I felt much better. I was previously worried about some type of scam

What happens if I don’t have anyone else to transfer tickets?? I’m going alone. I’ve been struggling for hours and the concert I’m going to is today??? I’m scared they won’t let me in

Still having this same issue. Has anyone come up with a solve? I have a concert tonight and still facing "pass disabled".

Yeah, me neither. I’m going to try changing my TM email address and then changing it back.

Exact same here. added to spouses phone. Including the next three concerts this year. Unfortunate but doable. One agent texted me he thought there was a procedure to disassociate or manage what appleId’s were associated with the account. the things he said were not available in any menu I had. The next rep said they had no idea what the last rep was talking about. Good luck.

I have the exact same issue - and it’s happening with multiple third party vendors that also use Ticketmaster - so it keeps happening over and over again. Ticketmaster cannot help me at all and has no tech support. They are pointing to Apple, but I can’t find any fixes. I’ve been told to stop using my wallet for passes entirely.

That is really helpful, actually. I can’t believe you even got TM to engage with you at all, because they just kept telling me they have no tech support and then they would email me the same non-helpful web info. I’ve been thinking of trying the trick of changing emails and then changing back, but I have three different season ticket subscriptions that use TM and I do t know how that would work.

I didn’t see a way to edit my post. Unfortunately this only worked one time. In fact I’m not sure it ever worked or if there was some glitch in the matrix but just tried again for another upcoming game and same issue. This is so frustrating! Sorry all. Thought I had the fix.

Unfortunately I am guessing it won’t change until enough people who are experiencing the problem contact and let them know about it so just keep spreading the word and encourage people to contact TM and/or Apple.

Just to follow up on my part of this saga. I've been trying for two months to get Ticketmaster to close my personal account so I can open a new one. I've even sent a letter by certified mail and gotten a case number after emailing privacy@ticketmaster.com, and they still won't close it. Unbelievable. They just don't do anything. Isn't that a legal issue for them if they won't close my account even when I send a request by certified mail to the address they advertise on their website for closing an account?

In checking the wallet on my Apple Watch, it looks like all my tickets are there and don't appear to be disabled. Could there be some kind of strange sync issue between watch and phone?

Though I can't imagine everyone having this problem also has an Apple Watch. The odds of that seem low to me.

Pretty much grasping at straws here trying to come up with a solution.

I apologize in advance for all the consecutive posts I'm leaving on this board. Just wanted to follow up that somehow today all my passes are no longer disabled.

Don't know what changed/what happened but for now (emphasis on "for now") all is good. That is until two weeks from now when Apple updates the iOS again and we, at least I, go back to square one.

Ticketmaster and their parent company, Live Nation, had a massive data breach and virtually every account was compromised. I’m seeing reports all across the web on various social platforms that people are looking in their Ticketmaster accounts and seeing that their tickets have been sold.

Please contact Ticketmaster support team.