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NightOwltml Author

Level 1

20 points

Apple Wallet says “Pass Disabled” for TicketMaster

My Ticketmaster concert tickets in the Wallet suddenly show “Pass Disabled” and “This pass is associated with a different Apple ID”. Ticketmaster has not been able to help me so far. I do still show my tickets in Ticketmaster. Is it safe and wise to try deleting them in the Wallet and then start over in Ticketmaster and add to Wallet again? I did not transfer these to anyone so there shouldn’t be duplicates. Although a different set of tickets for same weekend were transferred to my spouse and it has the same message.

iPhone 11 Pro

Posted on Jun 7, 2023 11:43 AM

Top-ranking reply

Titosup

Level 1

8 points

Posted on Sep 26, 2023 5:46 PM

Just ran across this with sports season tickets I can use bar code but not add to wallet. Turns out my son used my TM account for a concert a few months back and loaded into Apple wallet. His Apple ID is now linked to my TM account. He can add the tickets to his wallet logging on as me on his phone but I get the dreaded message. Spent extensive back and forth with TM. They had no solution but to delete account and use new email. Spoke to Apple too and they said all TM. So beware if you log onto a different device using your account it may adopt that Apple ID. It would seem TM could simply change the linked Apple ID . Not sure why just a one way and can’t revert back. Still searching for solutions but will try some of these suggestions.

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73 replies

Mb923

Level 1

8 points

Jun 9, 2023 8:11 PM in response to NightOwltml

This just happened to me too. I tried multiple times to add it to my wallet but I kept getting this error. Thankfully I still have the tickets in my Ticketmaster account so it shouldn’t be a problem

Jul 8, 2023 8:40 AM in response to NightOwltml

What happens if I don’t have anyone else to transfer tickets?? I’m going alone. I’ve been struggling for hours and the concert I’m going to is today??? I’m scared they won’t let me in

NightOwltml Author

Level 1

20 points

Jun 7, 2023 4:28 PM in response to Packfan65

Thanks for your reply. Did you delete the tickets in your Wallet then?

Jun 7, 2023 4:31 PM in response to NightOwltml

I did and have been dealing with ticketmaster support which is terrible. Telling me to sign out of other devices and don’t use a vpn. I did all the isolation stuff already. They are no help

NightOwltml Author

Level 1

20 points

Jun 11, 2023 10:02 PM in response to Packfan65

I agree, Ticketmaster wasn’t of much help for me either.

NightOwltml Author

Level 1

20 points

Jun 11, 2023 10:04 PM in response to Mb923

Thanks for the feedback. Hopefully you’ll have a connection to access barcode at the event good luck.

NightOwltml Author

Level 1

20 points

Jun 11, 2023 10:05 PM in response to ctn65

That’s what I did, added tics to my spouses phone Wallet instead. I’m hoping next time I buy tics this isn’t an issue.

NightOwltml Author

Level 1

20 points

Jun 12, 2023 11:31 AM in response to Packfan65

Wow, customer service is so poor at TM!

ctn65

Level 1

8 points

Jun 12, 2023 11:44 AM in response to NightOwltml

The passes added to my husbands wallet worked! Once I found this thread showing it was likely a tech issue I felt much better. I was previously worried about some type of scam

Mb923

Level 1

8 points

Jun 12, 2023 8:18 PM in response to ctn65

I ended up getting the barcode scanned from the Ticketmaster app instead. I do hope this gets resolved very soon.

Jul 8, 2023 9:35 AM in response to Veronica_22

You have to use the version of the ticket in TicketMaster. Which is probably why they aren't in any hurry to fix the problem.

NightOwltml Author

Level 1

20 points

Jul 8, 2023 2:49 PM in response to Veronica_22

Veronica_22, I hope you got into your event okay? Your tics in the Ticketmaster app should have worked. Often there is a support table at the events as well.

NightOwltml Author

Level 1

20 points

Jul 8, 2023 2:51 PM in response to NightOwltml

Thanks for your input. I guess I’ll have to avoid the Wallet for any tics in the future!

Jul 9, 2023 3:32 PM in response to NightOwltml

Yes - this of us in this situation can’t use the wallet for Ticketmaster. Ticketmaster sucks - zero customer service.

Jul 21, 2023 10:59 AM in response to gfarb27

Only a workaround, not a solution: Use the ticket in the app you tried to add from.

Apple Wallet says “Pass Disabled” for TicketMaster