Apple Wallet says “Pass Disabled” for TicketMaster

I didn’t see a way to edit my post. Unfortunately this only worked one time. In fact I’m not sure it ever worked or if there was some glitch in the matrix but just tried again for another upcoming game and same issue. This is so frustrating! Sorry all. Thought I had the fix.

Potential crappy solution and root cause for me. My Apple ID was setup well over ten years ago. It uses a different email than my Ticketmaster account. It has never been an issue before. I’ve used TM for I don’t know how long, and I’ve had NFL season tickets now for four years.

I decided to create a new TM account with the same email as my Apple ID and transfer the tickets to that email. I had to use my work cell, which in the future might cause an issue, but maybe by then I won’t be a season ticket holder, and maybe I can manage that in the future. For now, I’m able to put my tickets in my wallet this way so I don’t have to worry about problems at the event, concert, etc.

I ended up getting around this by 'transferring' the ticket to myself (using a different ticketmaster email/account). Then logging into that account and adding it to my wallet. It's absolutely ridiculous that Ticketmaster has not fixed this issue by now.

Yup, that seems to be the only way to do so without messing up everything in your Apple ID, I've been doing this for months now. I have two tix for my teams, and it now takes about 5-10 minutes to move them to my and my wife's Apple Wallets. Stupid waste of time because TM can't get their act together.

If you have evet had a kid/spouse sign into your Ticketmaster account and save a pass o. Their phon that is something that causes this problem. Remove all passes from their phone, sign out of Ticketmaster on their phone. Sign into/create their own Ticketmaster account. Transfer them a ticket and save in apple wallet. (They can then transfer back) on Your phone remove any tickets in wallet 5hen re-save them to wallet (found on other site and cleared up my issue)

I can confirm this just worked. My son, whose Apple ID was attached to my Ticketmaster account has his own Ticketmaster account now. I bought event tickets, transferred a ticket to him, he added to his Apple wallet. I logged out of my Ticketmaster and when he transferred the ticket back I was asked to Face ID to my email to accept and was able to add to my wallet. I was also able to add a few other event tickets to my wallet that I had not been able to. Hopefully this is the end of the issue.

Just to follow up on my part of this saga. I've been trying for two months to get Ticketmaster to close my personal account so I can open a new one. I've even sent a letter by certified mail and gotten a case number after emailing privacy@ticketmaster.com, and they still won't close it. Unbelievable. They just don't do anything. Isn't that a legal issue for them if they won't close my account even when I send a request by certified mail to the address they advertise on their website for closing an account?

This keeps happening to me each time there’s an update to Apple’s iOS. Today (February 9, 2024) I went from 17.3 to 17.3.1 and wouldn’t you know it passes disabled.

Sadly this is not the first time it’s happened either. The update to 17.3 caused this issue. Back and forth with Apple and their generic answer is “it’s a known issue and we’re working to fix it.”

At that time I was able to resolve the problem on my own by resetting the network settings. Knowing that I figured it would be the solution this time around. Multiple attempts and the issue persists.

I could reset all the settings but then all my tickets (not necessarily TM) and Apple Pay get wiped out. Not to mention keyboard settings and other stuff. Looking at that as a drastic final option. Not sure what else to do.

Has anyone come up with a viable solution?

It looks like my first reply didn’t get posted or somehow disappeared. In any case this is the second time in two weeks “pass disabled” has happened to me. Both times right after I updated the iOS (now on 17.3.1).

My solution the last time this occurred was to reset the network settings. Oddly enough no one told me to do this, just an idea that popped into my head.

Apple just gives their generic “known issue, we’re working on it” response. They took note of my complaint and directed me to apple.com/support/feedback. If enough people provide feedback, it will get the powers that be to take a harder look at this problem (or so I hope).

Spoke with Ticketmaster and like others have noted, they say it’s an Apple issue. That I should update the iOS (this after my telling them that’s what led to this being a problem in the first place) and make sure I’m using the up-to-date version of the app. The latter not being something I can control. Whatever version is in the App Store as of today (February 9) is what I have. Basically useless answers.

As per another response I left here, did the transfer to another TM account (registered to me) thing . Wasn’t able to add the pass to Apple Wallet from that secondary account. Rather than go back and forth between boards to find a solution for that, transferred the ticket back to the original account.

I really hope someone somewhere figures this nonsense out. Using the barcode from the TM App defeats the purpose of the Apple Wallet.

Has anyone tried resetting all settings? If resetting the network ones worked before, maybe going full meal deal would work.

I apologize in advance for all the consecutive posts I'm leaving on this board. Just wanted to follow up that somehow today all my passes are no longer disabled.

Don't know what changed/what happened but for now (emphasis on "for now") all is good. That is until two weeks from now when Apple updates the iOS again and we, at least I, go back to square one.

This problem is new and dumb. It used to work fine and now it doesn’t. Here is the solution that will work…

Create a TM account using the same email address as your Apple ID. Transfer your tickets from your original TM account to this new one. To avoid the problem in the future you should buy tickets on the new TM account that matches your Apple ID since some tickets can’t be transferred.

They did it again. Updated iOS today (March 11) and passes are disabled....again. This happens now every time there's an update.

My previous experience in dealing with this issue has told me that both Apple and Ticketmaster don't know their butts from their elbows. In other words neither is of any help.

The last time this happened the issue just worked itself out. Maybe it takes time for the passes to catch up to the new iOS or something like that. Hopefully by tomorrow, everything will be fine again.

This just happened to me as well. Context: 2023 finally changed from Android to iPhone. Created new Apple ID. Managed multiple concert events, NBA games and airline tickets utilizing the Apple Wallet. Recently bought a personal iPhone with an old Apple ID I used to use for iTunes (only). I tried to use my personal phone Apple Wallet for the concert tickets and got an 'Activating Tickets' message which eventually changed to Disabled due to being purchased with a different Apple ID. I manage both Apple ID's but as of know it doesn't look like you can choose which ID to use for the wallet, seems Ticketmaster locks you in to the original. I had no issue using the Ticketmaster App to scan the tickets.

Ticketmaster and their parent company, Live Nation, had a massive data breach and virtually every account was compromised. I’m seeing reports all across the web on various social platforms that people are looking in their Ticketmaster accounts and seeing that their tickets have been sold.

Please contact Ticketmaster support team.

Here we go again with the latest iOS update 17.6 from 17.5.1. Yes passes came up as being disabled after update was complete.

It took me two attempts today but I can confirm 100% that my solution to this problem from April 25, 2024: Setting > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

No it doesn't wipe your phone. You're not erasing everything, only resetting. It'll reboot the phone automatically and you'll then sign in using your passcode rather than facial ID. Then rejoin your home WiFi.

Make sure you're not charging your phone or have it connected to iTunes on your computer when you do this.

Nothing to do with passes but I've found that after an update my credit card CVV gets removed from my Apple Pay. I have to contact my bank, verify it's me, make sure they know it's not fraud. The last couple of updates they've put a hold on my card, which I've only find out about when I'm making a purchase.