Apple Wallet says “Pass Disabled” for TicketMaster

I found a solution for this problem.

Setting > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Restores all passes. Just need to rejoin your home WiFi.

Thanks that is very helpful. My son logged on as me and added a ticket to his wallet thus linking his Apple ID. I was contemplating updating my account to him and then creating a new one for me but it sounds much simpler for him to open his own account and add a ticket to his wallet, attaching his Apple ID to the new account and freeing up mine.

We added tickets to my wife's phone a few weeks ago that someone transferred to her from another TM account. She did not have a TM account so I said just login with mine. I was not at the event so we did this via chat. Sent her the TM MFA code so she could login... she added the transferred tickets to her apple wallet all is well right? Nope... I had tickets to an upcoming event that I had put into my apple wallet a few weeks prior to this. Started getting the dreaded "Pass Disabled". We decided to just add the tickets for the upcoming event to my wife's apple wallet. Went to the event. Just purchased tickets today via TM for another event using my TM account on my iphone. Downloaded the new tickets to my AppleID... everything looks ok and a little while later I get the dreaded "Your account needs attention" notification from TM. Look in my apple wallet and the tickets I JUST purchased are now "Pass Disabled". The TM chat support which is awful btw has been useless so far. While we have a workaround it is really a mess. You should be able to remove any apple id associations yourself without customer service intervention.

This keeps happening to me each time there’s an update to Apple’s iOS. Today (February 9, 2024) I went from 17.3 to 17.3.1 and wouldn’t you know it passes disabled.

Sadly this is not the first time it’s happened either. The update to 17.3 caused this issue. Back and forth with Apple and their generic answer is “it’s a known issue and we’re working to fix it.”

At that time I was able to resolve the problem on my own by resetting the network settings. Knowing that I figured it would be the solution this time around. Multiple attempts and the issue persists.

I could reset all the settings but then all my tickets (not necessarily TM) and Apple Pay get wiped out. Not to mention keyboard settings and other stuff. Looking at that as a drastic final option. Not sure what else to do.

Has anyone come up with a viable solution?

I ended up getting the barcode scanned from the Ticketmaster app instead. I do hope this gets resolved very soon.

You have to use the version of the ticket in TicketMaster. Which is probably why they aren't in any hurry to fix the problem.

Only a workaround, not a solution: Use the ticket in the app you tried to add from.

NightOwltml Said:

"Apple Wallet says 'Pass Disabled' for TicketMaster: My Ticketmaster concert tickets in the Wallet suddenly show 'Pass Disabled' and 'This pass is associated with a different Apple ID'.[...]"

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View the Purchase History:

See if this App is Seen in your Purchase History: View your Purchase History for the App Store, iTunes Store, and Other Apple Media Services - Apple Support

This started happening to me this spring with tickets in two different sports bought three different ways, season tix, shared season tix, and through on of the team’s site. Used to work great, now “Pass Disabled” regardless of many different ways to try to get around it. Ticketmaster and Apple seem to refuse to take responsibility, one of the teams acknowledged it is TM and Apple who have to figure it out and fix it. Until that happens, we’re all left with stupid workarounds.

Have this issue also. It started when I accepted tickets for various football season tickets for my husband using his TM email on my phone. Now I can save to my wallet but he cannot when logging into these football apps. I guess somehow my Apple ID is now associated with his TM account. Called apple support and TM, but seems no solution to fix or unlink my Apple ID with his TM account. I’m sure many many people are having this problem. Apple said it’s a known issue they have recorded. But no resolution. What a pain!!! They say started after IOS 16.2? Who knows. TM was no help. Anybody else have any ideas?

They did it again. Updated iOS today (March 11) and passes are disabled....again. This happens now every time there's an update.

My previous experience in dealing with this issue has told me that both Apple and Ticketmaster don't know their butts from their elbows. In other words neither is of any help.

The last time this happened the issue just worked itself out. Maybe it takes time for the passes to catch up to the new iOS or something like that. Hopefully by tomorrow, everything will be fine again.

Unfortunately this information from Ticketmaster is absolutely useless. Sure you can remove the pass and then re-add it. Won't make a difference because the issue persists.

Under the pass it'll just say "Activating - Your pass is being activated." The pass should just pop (for lack of better word) into your wallet without this message. Based on previous experience I know that soon enough I'll get a message saying pass is disabled.

This "Pass Disabled" problem cost me $300k because I couldn't transfer tickets I'd purchased from Ticketmaster. Bought 4 tickets to a concert, two people backed out and I could not sell or even transfer the tickets. I tried Ticket master Chat - 19 emails later with no resolution and one rep telling me just the opposite of what another rep had told me, I called - I was at one week before the event at this point. I was told it would be escalated and someone would call me back. The would not connect me with a supervisor. No one ever called. The last email I got from Ticketmaster said they would respond within 24-48 hours - that was the day of the event. No communication from them at all afterward. Now my husband transferred 8 of our NBA tickets to me, I put them in my wallet, and I am getting the same message! I had to transfer them to my daughter and will have to use her phone to get into the games. RIDICULOUS that we are all having this issue and Ticketmaster are doing nothing. If it's Ticketmaster's issue, then Apple is failing to put pressure on Ticketmaster to get their act together and fix the glitch. Tickets from other organizations, like Stub Hub, transfer to my wallet just fine from someone else with a different Apple ID. No problem with airline tickets. The issue is strictly with Ticketmaster. I am furious and frustrated. And Ticketmaster has a monopoly - they are the source for our NBA tickets and our off-Broadway play tickets. It is a huge mess.

An addition to my previous post. When I used my computer to transfer tickets (Ticketmaster tickets my husband had transferred to me) from my email to my daughter's email, I had no problem whatsoever, even tho I couldn't transfer those same exact tickets from my Apple Wallet. That would lead me to believe the issue is Apple's.

Mine as well. I see mine in Ticketmaster but shows disabled for the same reason in my wallet. iPhone 14pro and I had put some tickets a week ago on my spouse's phone. That worked fine on her phone.