I'm getting mail addressed to ...@suddenlinkmail.com I'd never heard of them before & its not me!

I have tried and tried to block this nasty spam that started arriving that isn't my address at all. Using the filter 'Rules' in settings on mail, I try to stop mail not addressed to me. But still it keeps coming. As the first few characters in the addresses changes each time I cannot put in the whole email address into the rules. I'm now getting truck loads of horrible spam but every rule I try has no effect! Before this, I'd never heard of this email client so don't know how it's happened. I don't find any viruses on my iMac computer and have Malwarebytes running too. Is anyone able to help me stop it? Thank you.

iMac 24″, macOS 13.3

Posted on Jun 9, 2023 5:21 AM

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Posted on Jun 9, 2023 5:39 AM

Don't use the entire email address when you create your Rules.

Instead, use the part that may be common to those messages... "@suddenlinkmail.com"

Of course, this risks filtering any legit email from that domain, so it's a compromise.


There is no other way to filter this junk. It's become a fact of life, unfortunately.

Some users swear by services such as Spam Sieve, though I've never used it.

90 replies

Jun 15, 2023 7:26 PM in response to Michael Fiechtner

OK. I got on the phone with Apple Support. Got a Senior Advisor who had me send multiple screen shots of some of those messages addressed to ...@suddenlinkmail.com, along with the rules I set up in the mail app (that don't work). He did relate that there was a new "anti-piracy" feature in macOS Ventura that is supposed to be "better" at handling this. ???? But, the issue has been elevated to the engineering team, and I expect to get a response in a day or two.



[Edited by Moderator]

Jun 16, 2023 3:09 PM in response to Michael Fiechtner

Good to hear of your experience Michael. I am totally frustrated with the truckloads of disgusting junk mail that is NOT addressed to me, so don't know why I'm getting it in the first place! I've tried every suggestion on this thread but nothing seems to work. I don't even know why all this horrible stuff just apparently began either. I'd not signed up to anything new nor given my email address to anyone either & now always use alias addresses with everything. So now I just have a trash file full of the stuff but it still comes! Please can you give me an update as to what Apple tell you to do to stop the problem? I'm running out of ideas Thank you.

Jun 17, 2023 2:54 PM in response to Jane Elizabeth Smith

I am getting over 100 emails daily from ...@suddenlinkmail.com and have tired all the thoughts provided in these post to stop IT.


I have rules at the iCloud level to move the mail to JUNK, and mark it as read.


Then on my MAC, I have a rule to DELETE the email in junk; however, to force the rule to be applied, I needed to add a line in the rule to set the color of the background to ... (pick a color), then when I need to run the rule, I edit the rule and change the color to the next one on the list, which forces the rule to be applied.

Jun 18, 2023 7:27 AM in response to Jane Elizabeth Smith

I have worked on eliminating junk email for months now by setting up mail rules. Sometimes it works and other times doesn't. I have worked on this with Apple senior advisors and they too see the same issue in their personal mail accounts. It is a moving target so it is pretty much impossible to fix. Fortunately Apple Mail recognizes most junk mail correctly and keeps it out of my inbox. The senior advisors have suggested reporting this to apple.com/support. Hopefully there will be some help coming in future software revisions.

Jun 18, 2023 12:29 PM in response to Michael Fiechtner

I have spent weeks working on this with Apple Support, sending them screenshots of the emails, of the rules set up, of the lists of blocked contacts etc. They finally concluded that because these emails are going straight to junk there's nothing they can do to help - blocking contacts only works if the email is being received in the inbox, not the junk mail. They didn't seem to know why the many rules set up worked sometimes and not others, but that could be because I've only set them up in the Mail app and not via iCloud. I'll be interested to hear what Apple Support have to say to you.

Jun 18, 2023 1:41 PM in response to Michael Fiechtner

I have been very lucky because Apple mail is doing a good job recognizing what is junk and placing it in my junk mail folder keeping it out of my inbox. In setting up rules for junk mail I have always chosen to delete it vs sending it to trash. I don't want to deal with this garbage twice. However one time a rule I setup was in error and began to delete good email. I happen to discover this and with the help of a SA was able to correct it.

Suddenlinkmail seems to fairly new and is proving to be quite difficult. As a test I tried setting a rule: Message is not addressed to my full name..... Move Message to mailbox: Trash. It didn't stop the suddenlink junk but instead began moving my unread good email to trash. I had to delete that rule right away. So rules don't always work correctly. Also just because we see To:*********@suddenlinkmail.com may not necessarily mean it isn't addressed to you. Your email may be there just not shown.


Finally I have found some senior advisors are willing to try to resolve this and others will say "we are not allowed to help you create rules. You need to send feedback to apple.com/support.


I am hoping the SA you are working with will come up with something. In the meantime all I can continue to do is manually delete the junk by control clicking on the junk mailbox and choose delete junk mail. I get up to 100 a day and I check daily to look for anything that doesn't belong there. I have my junk mailbox behavior set up to erase junk mail after 1 week.

Jun 19, 2023 9:59 PM in response to BobNigel

Ok, so signing into iCloud on your phone does not give you the ability to create rules, but I could do it on my iPad.

If I understand correctly it sounds like some people are getting these emails in their inbox. I am getting them in my Junk folder, but I am unable to delete them by swiping left on the email and blocking them in the drop-down

Jun 20, 2023 7:48 AM in response to Daniel Martin

For any of those spam messages that appear to be addressed to some nonsense email address (suddenlinkmail.com, etc.), take a look at the full header of the message.


Select the message. From View drop down menu, select Message, then all headers.


If your real email address appears anywhere among all the gobbledygook, I think this means that the originator does have your real email address. (Can anyone who understands these headers confirm this?)


If that is the case, then these messages showing up as addressed to suddenlinkmail.com etc is sort of a blessing, because it gives us a way to identify these messages and use a rule (in iCloud.com Mail) to move them to Trash before they come to our In Box. (Note, if you move them to Junk, you will just have to deal with them again.)

Jun 20, 2023 10:12 AM in response to Michael Fiechtner

I can confirm that my real address appears in the headers of those emails (menu item "View" then "Show > All Headers", for those who don't know this yet), and that i already have a rule to delete those emails, but as Mail on my iMac move them to my Junk mailbox, that rule cannot apply without manually invoking "Apply Rules" in menu "Message", by which you can delete All those "...@suddenlinkmail.com" at once.


I have now added a rule in iCloud.com Mail to move them to the Trash there, hoping that my iMac Mail will kindly delete them using my Rules on the iMac then (fingers crossed)…


Keep you informed then…

Jun 20, 2023 11:55 AM in response to Daniel Martin

I’m afraid that what you confirmed is the bad news. For those of us who are getting bombarded with those “To: Suddenlink mail.com messages, it appears the spammers have our real email addresses.


The good news is that Rules created (on the iCloud server, using a web interface [Safari], can keep them out of our In Boxes.


My understanding is that Rules on the Mac are only applied to Mail coming into the In Box. With the “move to Trash” rule in the Server, they should not go to your In Box. Therefore, you can delete the Junk rule on your Mac.


I have scheduled Mail to empty my Trash daily.


Also evaluating an approach where I created (on the Server) a new Folder called Suddenlink Cr*p, and a Rule to move those messages to this folder instead of Trash.


This keeps the Trash manageable. But now I need to empty the Suddenlink Cr*p folder once in a while. Being able to use Automations to manage Mail folders would be a blessing. But, I don’t think Apple allows that currently.

I'm getting mail addressed to ...@suddenlinkmail.com I'd never heard of them before & its not me!

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