I understand your frustration. It's unfortunate that your SmarTrip balance didn't restore after you restored your iPhone from iCloud Backup.
Unfortunately, there is no way to get your SmarTrip balance back from iCloud Backup. This is because SmarTrip balance is not stored in iCloud. Instead, it is stored on the SmarTrip server. When you restore your iPhone from iCloud Backup, your credit cards are restored because they are stored in iCloud. However, your SmarTrip balance is not stored in iCloud, so it is not restored.
The only way to get your SmarTrip balance back is to contact SmarTrip customer support. They will be able to help you reset your balance and add it back to your account.
Here are the steps on how to contact SmarTrip customer support:
- Go to the SmarTrip website: https://www.smartrip.com/.
- Click on the Manage your account online link on top of the page under Quick Links.
- Login with your user name or Need assistance? Call +1-888-SMARTRIP (+1-888-762-7874) (7AM to 8PM M-F)
CUSTOMER SUPPORT:
SMARTRIP & SMARTBENEFITS
888.762.7874 (M—F, 7 am—8 pm)
SmarTrip customer support will help you reset your balance.