I had a WMATA SmarTrip transit card in my Apple Wallet. After backing up my phone to iCloud I erased my device and restored from the cloud backup to troubleshoot a network problem. Everything came back fine except my payment cards in Wallet. I was able to re-enter the credit cards fine but there doesn’t seem to be a way to get my SmarTrip balance back. Any ideas?
I understand your frustration. It's unfortunate that your SmarTrip balance didn't restore after you restored your iPhone from iCloud Backup.
Unfortunately, there is no way to get your SmarTrip balance back from iCloud Backup. This is because SmarTrip balance is not stored in iCloud. Instead, it is stored on the SmarTrip server. When you restore your iPhone from iCloud Backup, your credit cards are restored because they are stored in iCloud. However, your SmarTrip balance is not stored in iCloud, so it is not restored.
The only way to get your SmarTrip balance back is to contact SmarTrip customer support. They will be able to help you reset your balance and add it back to your account.
Here are the steps on how to contact SmarTrip customer support:
CUSTOMER SUPPORT:
SMARTRIP & SMARTBENEFITS
888.762.7874 (M—F, 7 am—8 pm)
SmarTrip customer support will help you reset your balance.
I understand your frustration. It's unfortunate that your SmarTrip balance didn't restore after you restored your iPhone from iCloud Backup.
Unfortunately, there is no way to get your SmarTrip balance back from iCloud Backup. This is because SmarTrip balance is not stored in iCloud. Instead, it is stored on the SmarTrip server. When you restore your iPhone from iCloud Backup, your credit cards are restored because they are stored in iCloud. However, your SmarTrip balance is not stored in iCloud, so it is not restored.
The only way to get your SmarTrip balance back is to contact SmarTrip customer support. They will be able to help you reset your balance and add it back to your account.
Here are the steps on how to contact SmarTrip customer support:
CUSTOMER SUPPORT:
SMARTRIP & SMARTBENEFITS
888.762.7874 (M—F, 7 am—8 pm)
SmarTrip customer support will help you reset your balance.
WMATA SmarTrip gone missing
