Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

kdean823 Author

Level 1

8 points

Iphone 14 ProMax--the "turn off passcode" is grayed out.

I have to have my screen replaced and they need me to turn off my passcode to run diagnostics but it is grayed out! Suggestions??

iPhone 14 Pro Max

Posted on Jul 24, 2023 9:47 AM

Best reply

Limnos

Level 10

411,277 points

Posted on Jul 24, 2023 11:58 AM

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.

View in context

Iphone 14 ProMax--the "turn off passcode" is grayed out.

Similar questions