Iphone 14 ProMax--the "turn off passcode" is grayed out.
I have to have my screen replaced and they need me to turn off my passcode to run diagnostics but it is grayed out! Suggestions??
iPhone 14 Pro Max
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If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.
- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support
Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.
- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.