Can’t Generate App-Specific Password

I had to reset my my Macbook Air to factory settings. I’m trying to create app-specific passwords, fort example to add my iCloud email account to Outlook.


When I go to create a password, rather than getting the password as usual, I get the following message: "Continue on one of your devices. On an iPhone, iPad or iPod touch go to Settings > Apple ID. On a Mac go to System Preferences or System Settings > Apple ID."


I’ve never seen this before. This also happens on my iMac.I go to Apple ID, but then what? Nothing happens.


Has anyone encountered this? Even the Apple support page Sign in to apps with your Apple ID using app-specific passwords - Apple Support does not mention this.


Has anyone encountered this? Any ideas on how to get the password?


Thanks.


MacBook Air 13″, macOS 13.5

Posted on Jul 29, 2023 4:58 AM

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Posted on Jul 31, 2023 7:00 AM

I was logging in from safari from that pop up that allows you to enter your Mac password instead. To be able to create app-specific password, I had to choose "Use a different Apple ID" and then logged in with my Apple ID password instead.

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113 replies

Jul 31, 2023 7:16 PM in response to RN12

I had a similar thing happen to me tonight. I was able to resolve by forcing manual login to my account as opposed to allowing appleid.icloud.com to log in using my Mac password. My guess is that this has something to do with whether 2FA was required before the login completed. By telling it to "use another Apple ID" and then just logging in with my usual custom AppleID and my password (followed by 2FA), it worked fine.


Cheers,

-Gaige

Aug 2, 2023 11:43 PM in response to annmarie253

Use Chrome to access appleid.apple.com then clicking the "app specific password" box (bottom right) responds correctly when you type in "app nickname" asking again for your apple ID password.

This last step does not occur in safari, rather one is instructed to go to the device settings (mac) > apple id which DOES NOT WORK in SAFARI - UGH - use Chrome!

Aug 4, 2023 6:02 AM in response to RN12

I have an iMac, iPhone 14, and a new Galaxy S23 Ultra. Of course, those first couple were easy. However, logging into my iCloud email on the Galaxy was difficult because there seems to be a bug in Safari with AppleID related stuff. I was able to easily create an app specific password for my Galaxy using Chrome instead of Safari. It's pretty stupid but it works. As mentioned already they have nothing written in the support threads so this was the easiest workaround. Hope this helps. (Also you can use your phone to login to apple on Chrome via QR code and Face ID so you don't have to type in your password.)

Aug 9, 2023 11:24 AM in response to RN12

I just spoke to Apple Support and they are aware of this issue. There is workaround available that lets you stay in Safari:


When you login to appleid.apple.com, when you get the prompt for TouchID or FaceID, click on "Use a different iCloud Account" and then manually login with your email and password.


This worked for me while I was on support with them just now. The rep also said that this issue is in the engineering queue and a future software update should resolve it, but there was not a commitment to when that would be.

Aug 10, 2023 9:27 AM in response to Ser4ph1m

I had this exact problem.

I found a solution without having to delete all my passwords.


Solution:

I visited appleid.apple.com on a non-Apple device (using Chrome) and it worked first time.


I tried several different browsers on my iPhone and MacBook but kept getting the same message:

“Continue on one of your devices. On an iPhone, iPad or iPod touch go to Settings > Apple ID. On a Mac go to System Preferences or System Settings > Apple ID”

So I’m assuming this is an Apple glitch.

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Can’t Generate App-Specific Password

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