Can’t Generate App-Specific Password

I had to reset my my Macbook Air to factory settings. I’m trying to create app-specific passwords, fort example to add my iCloud email account to Outlook.


When I go to create a password, rather than getting the password as usual, I get the following message: "Continue on one of your devices. On an iPhone, iPad or iPod touch go to Settings > Apple ID. On a Mac go to System Preferences or System Settings > Apple ID."


I’ve never seen this before. This also happens on my iMac.I go to Apple ID, but then what? Nothing happens.


Has anyone encountered this? Even the Apple support page Sign in to apps with your Apple ID using app-specific passwords - Apple Support does not mention this.


Has anyone encountered this? Any ideas on how to get the password?


Thanks.


MacBook Air 13″, macOS 13.5

Posted on Jul 29, 2023 4:58 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2023 7:00 AM

I was logging in from safari from that pop up that allows you to enter your Mac password instead. To be able to create app-specific password, I had to choose "Use a different Apple ID" and then logged in with my Apple ID password instead.

Similar questions

113 replies

Jul 31, 2023 8:55 AM in response to RN12

From all accounts, this appears to be an issue introduced in the last few days. I don't see how a new software update would cause this because this is a service-side issue. This is something the corresponding team at Apple would need to fix. There are no tangible steps that can resolve this on the customer side. I also don't see how deleting passwords in Keychain would impact app-specific passwords. You shouldn't need to delete them, it's likely just a coincidence.

I hope Apple acknowledges this issue and provides a fix soon.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t Generate App-Specific Password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.