Can’t Generate App-Specific Password

I had to reset my my Macbook Air to factory settings. I’m trying to create app-specific passwords, fort example to add my iCloud email account to Outlook.


When I go to create a password, rather than getting the password as usual, I get the following message: "Continue on one of your devices. On an iPhone, iPad or iPod touch go to Settings > Apple ID. On a Mac go to System Preferences or System Settings > Apple ID."


I’ve never seen this before. This also happens on my iMac.I go to Apple ID, but then what? Nothing happens.


Has anyone encountered this? Even the Apple support page Sign in to apps with your Apple ID using app-specific passwords - Apple Support does not mention this.


Has anyone encountered this? Any ideas on how to get the password?


Thanks.


MacBook Air 13″, macOS 13.5

Posted on Jul 29, 2023 4:58 AM

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Posted on Jul 31, 2023 7:00 AM

I was logging in from safari from that pop up that allows you to enter your Mac password instead. To be able to create app-specific password, I had to choose "Use a different Apple ID" and then logged in with my Apple ID password instead.

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113 replies

Aug 12, 2023 10:03 PM in response to RN12

You need to be signed into the device where the non-Apple app is. So for example if you’re wanting to create an app specific password for Outlook on a Windows 11 computer, then you need to be logged into your Apple account on the Windows 11 computer. Then you will be able to generate the password for Outlook (or whatever app you are running).

Aug 20, 2023 7:57 AM in response to RN12

It is less hilarious that I spend over 45 minutes on the phone with Apple Care tech-support with a senior advisor.



Who then spent many many minutes, displaying a complete lack of basic knowledge of what an app specific password, even was why you would use it, and an even more glaring lack of knowledge about basic computer things


I was using a work laptop with a VPN which was off and she said that was the reason that I had to remove the VPN


So I did this on my phone, my iPad and my other laptop and still got the same


She still thought it was the VPN



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Can’t Generate App-Specific Password

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