Suggest the User start with Points 1 to 4 and then Test
Still having issues, move onto Steps 5 and 6 and Test Again
Still no resolve - move onto Step 7 and follow instructions therein
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance
3 - Does the issue present in this mode ?
4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
7 - Download the Application Etrecheck directly from the Developer.
This is a Diagnostic Tool that makes no changes to the computer.
It makes a coherent and readable inventory of both the Hardware and Software used on the computer
The application is free or paid from added features.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<
Part 1 of 2
Any Third Party Applications that will interfere with the normal operation of the OS, is an invitation for disaster.
Certain Applications maybe available on the Apple Apps Store - this only means the Developer is prepared to pay Apple a portion on each sale. What the Application may do to the computer is up to the User to check this out before purchase
Any of the below should be removed as per Developers Instructions
1 - Disk Cleaner
This will include CleanMyMac , aka “ BrickMyMac “
MacKeeper,
Dr Cleaner Pro Plus
Open Cleaner one Pro
Macmechanic
Clean my Mac x.
2 - Third Party Security Software
This will include BitDefender ,
This will included Norton Antivirus
Sophos Av Software
Intego AntiVirus
McAfee,
Avast AntiVirus
Ad Guard,
Webroot ,
ESET ,
Avira ,
AVG AntiVirus
avira antivirus
Trustee
AntiVirus for Mac
F-Secure
Securemac
Cylance
Kaspersky Internet Security
Total Virus Software
VirusOne
Remove Virus One
Read some of the posting and arrive at your own conclusions.
The The Built in Security is all that is required.