Logitech C930e external webcam not working on MacMini with OS Ventura 13.5

Question

Logitech C930e external webcam not working on MacMini with OS Ventura 13.5

It has been a frustrating experience that the Logitech C930e webcam that I have been using for a few years suddenly do not work for my Mac Mini. I have ensured that both the OS and individual app are updated to the latest version. I have also made sure in Privacy and Security, access to camera is given to the apps that need to use the external webcam. What else could it be? Appreciate any help in here.

MacBook Pro 13″, macOS 10.12

Posted on Jul 31, 2023 10:03 PM

Reply

Answer 1

Top-ranking reply

TheLittles

Level 10

195,521 points

Jul 31, 2023 10:11 PM in response to needhelpwithappleproducts1

needhelpwithappleproducts1 Said:

"Logitech C930e external webcam not working on MacMini with OS Ventura 13.5"

-------

Is there a Camera Even Seen?

To Find Out:

Go to: Apple menu
Select: About this Mac
Click: System Report... button
View: Hardware on left-column
Click: Camera
Confirm if a Camera is Even Seen

Reply

Answer 2

BDAqua

Level 10

245,189 points

Aug 1, 2023 10:21 AM in response to needhelpwithappleproducts1

Apple Icon>About this Mac>System Report>Hardware>USB, what does yours report...

Host Controller Driver: AppleUSBEHCIPCI

PCI Device ID: 0x1c2d

PCI Revision ID: 0x0005

PCI Vendor ID: 0x8086

Hub:

Product ID: 0x2513

Vendor ID: 0x0424 (SMSC)

Version: b.b3

Speed: Up to 480 Mb/sec

Location ID: 0xfa100000 / 1

Current Available (mA): 500

Current Required (mA): 2

Extra Operating Current (mA): 0

Built-In: Yes

USB 2.0 Camera:

Product ID: 0x9230

Vendor ID: 0x05a3 (V Automation Inc.)

Version: 1.00

Speed: Up to 480 Mb/sec

Manufacturer: HD Camera Manufacturer

Location ID: 0xfa120000 / 3

Current Available (mA): 500

Current Required (mA): 500

Extra Operating Current (mA): 0

Reply

Answer 3

Aug 1, 2023 6:44 PM in response to BDAqua

I can see that it is recognizing my Logitech wireless keyboard and mouse, but nothing for my webcam. In this case, what should I do?

USB 3.0 Bus:

Host Controller Driver: AppleEmbeddedUSBXHCIFL1100

PCI Device ID: 0x1100

PCI Revision ID: 0x0010

PCI Vendor ID: 0x1b73

USB Receiver:

Product ID: 0xc534

Vendor ID: 0x046d (Logitech Inc.)

Version: 29.01

Speed: Up to 12 Mb/s

Manufacturer: Logitech

Location ID: 0x02100000 / 1

Current Available (mA): 500

Current Required (mA): 98

Extra Operating Current (mA): 0

Reply

Answer 4

Aug 1, 2023 8:02 AM in response to TheLittles

Thanks for the help. It says "no video capture devices were found." In this case, how can I make the system recognize the webcam?

Reply

Answer 5

BDAqua

Level 10

245,189 points

Aug 1, 2023 7:05 PM in response to needhelpwithappleproducts1

Well, if the Cam still doesn't show up if switched to one of those two port I'd say a bad cable or Cam.

Reply

Answer 6

Aug 1, 2023 7:20 PM in response to BDAqua

I was thinking the same, but as I plug the webcam to my PC laptop, it works every time. That is why I am trying to leverage the wisdom here...

Reply

Answer 7

BDAqua

Level 10

245,189 points

Aug 1, 2023 8:33 PM in response to needhelpwithappleproducts1

So, it doesn't work in a different USB port on he Mac?

Might consider a reinstall of the OS.

Reply

Logitech C930e external webcam not working on MacMini with OS Ventura 13.5

Similar questions