No sound notifications when iPhone is locked

With the exception of the phone ringing, I no longer get sound notifications when the phone is locked. I get the banner slide in but no noise.

Not sure if this is relevant but I've also noticed that if I start "now playing" from the Lock Screen it looks as if it is playing but there is no sound. I have to unlock the phone to get sound. Once playing, the phone can lock and all is OK.

I have checked all notification, schedules, focus etc. and all are as you would expect to receive sound notifications.

This has been happening since I moved from 13 Pro Max to 14 Pro Max.

KW iPhone

Posted on Aug 2, 2023 1:22 AM

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Question marked as Top-ranking reply

Posted on Aug 2, 2023 12:22 PM

Having spent an inordinate amount of time with Apple Support chat this afternoon - they diagnosed a hardware fault.

Luckily I didn't quite believe them, did some comparative testing on another phone and discovered that this issue is actually linked to my Apple Watch. If I am wearing my watch, any notifications play sound and show on my watch, with just the banner notification on the phone. If I'm not wearing my watch, for example it is charging, then the phone does indeed show the banner notification AND plays the sound.

So - if it is a problem, it is a software issue, possibly related to a recent update.

For the record iOS 16.6 and watchOS 9.6.


17 replies

Jul 29, 2024 12:51 PM in response to kidyakrazy

kidyakrazy wrote:

This is absolutely BS! I’ve had both an Apple Watch and an iPhone for approximately 7-10 years and I’ve ALWAYS received notifications simultaneously on BOTH the watch and the phone!
I have had family members and friends test their phones and they are able to get notifications and BOTH their phones and watches when the iPhone BOTH locked and unlocked!
Apple support is giving misinformation, they don’t know what they are talking about and or it’s a software problem/glitch and they won’t admit that the issue exists!
There are toooooooo many iPhone and Apple Watch users making the same complaint for it there to be no validity to our complaints/issues!

It is NOT bs. It is EXACTLY how Apple designed Apple Watch to work iPhone. If your phone and watch both made notifications sounds when you wore your watch, something was wrong with your devices.


Did you read the Support Article I posted on the first page, where Apple is VERY clear in pointing out that Notifications come to your watch or your phone, but NOT both?


Here it is again --> Notifications on your Apple Watch - Apple Support


Read where it says notifications appear. If your iPhone is locked, notifications come to your watch. If your iPhone screen is open, they come to your phone. You can call it what you want, but this is how Apple designed it to work, whether you like that or not.


This is a user to user only forum. We did not design how this works, nor can we change how it works. If you're not happy with how Apple chose to implement notifications between Apple Watch and iPhone, feel free to tell them here --> Product Feedback - Apple


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No sound notifications when iPhone is locked

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