No sound notifications when iPhone is locked

With the exception of the phone ringing, I no longer get sound notifications when the phone is locked. I get the banner slide in but no noise.

Not sure if this is relevant but I've also noticed that if I start "now playing" from the Lock Screen it looks as if it is playing but there is no sound. I have to unlock the phone to get sound. Once playing, the phone can lock and all is OK.

I have checked all notification, schedules, focus etc. and all are as you would expect to receive sound notifications.

This has been happening since I moved from 13 Pro Max to 14 Pro Max.

KW iPhone

Posted on Aug 2, 2023 1:22 AM

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Kaz_GL6 Author

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62 points

Posted on Aug 2, 2023 12:22 PM

Having spent an inordinate amount of time with Apple Support chat this afternoon - they diagnosed a hardware fault.

Luckily I didn't quite believe them, did some comparative testing on another phone and discovered that this issue is actually linked to my Apple Watch. If I am wearing my watch, any notifications play sound and show on my watch, with just the banner notification on the phone. If I'm not wearing my watch, for example it is charging, then the phone does indeed show the banner notification AND plays the sound.

So - if it is a problem, it is a software issue, possibly related to a recent update.

For the record iOS 16.6 and watchOS 9.6.

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No sound notifications when iPhone is locked

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