Full storage - Boot loop with Apple Logo
This is what I wrote to Apple without receiving a response, what do you think?
___
Following the "almost full memory" warning that appeared on the screen, as previously done on several similar occasions, I tried to delete photos, videos, and WhatsApp chats but the selected files remained in place, despite many attempts. I then proceeded with the restart but the procedure stopped at the black screen with the Apple logo in the center of the screen, which disappears after a few minutes, reappears again and so on until the battery runs out.
Your phone support suggested firstly the forced restart procedure which, carried out several times, did not lead to any result and then, via iTunes in recovery mode, to update the operating system or, in case of failure, to restore factory settings with the consequent loss of content, options that I do not intend to consider because I do not want to update the operating system for now (a solution that could still not solve the problem) and I have an absolute need to recover the missing data from the last backup on 05/31/2023, since subsequent attempts have failed due to, precisely, insufficient memory.
However, during one of the conversations with your support, one of your colleagues stated that it is "normal" for an electronic device (phone, computer, tablet...) to lock up if the memory is exhausted, but this aspect, beyond the presumed "normality", should specifically be made explicit and brought to the attention of the user, so I asked which of the various regulations, terms of use, manuals, hardware warranties, software licensing agreements and other Apple documents contained this warning.
Unfortunately, he was unable to provide me with an answer, referring me to the "legal" page of your website and the iPhone user manual, but I found no mention of the possibility of device lock caused by exhausted memory.
I have searched the "community" hosted on your website and found many similar episodes, so, assuming that:
- the device has not suffered any damage of any kind, therefore excluding any co-causes of my responsibility
- the declared memory space can be freely used in its entirety
- the device, evidently, does not have the hardware and software structures that allow normal booting even in case of exhausted memory
- cases of phone lock with this mode are not at all unusual
why is the possibility of phone lock caused by exhausted memory not explicitly and effectively communicated?
This situation is obviously causing work and operational problems, as personal data and necessary applications (such as home banking and other technical management) are present on the device, which are not working and therefore unusable on the emergency phone that I keep for safety and that I have put back into use, an iPhone 6; in addition, I do not plan to purchase a newer smartphone in the short term.
Therefore, excluding my possible considerations on design which do not concern me, I am in possession of a technically functioning but unusable iPhone 11, to the best of my knowledge, due to an information gap attributable to you.
I therefore request that my iPhone be restored to its previous state before the lock with all its content or, in any case, an adequately quick and satisfactory solution be found.
___
Do you think Apple has faults and responsibilities in this regard?
Thanks to everyone.
iPhone 11
