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SHYZM94 Author

Level 1

9 points

Guided access frozen on screen capture

So, I use guided access for my little one. After the last update, my child somehow gets the iPad to screen chapter while in guided access mode. And it glitches somehow l, since it shouldn’t allow user to get out of the current application. And the screen completely freezes, I can still use Siri, but the screen freezes in the screen capture part. And the part that is really annoying is that I can’t force a shut down no matter how long I hold the buttons. I have to wait for the battery to die and then charge it to get it working again. Is there a solution that I am not finding??

iPad Pro

Posted on Aug 9, 2023 5:00 PM

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

289,550 points

Posted on Aug 9, 2023 5:07 PM

When you are stuck in Guided Access mode, you can be really stuck as the typical triple tap on the home button to quit out of Guided Access may not work. Even a forced exit won't work because the power button and the home button are disabled.

The only way to get out of Guided Access is to press the Home and Power button together for 15 seconds. This should turn off Guided Access by forcibly rebooting your device. Once your device is restarted, you can then go to Settings > Accessibility > Guided Access > Guided Access - and turn off Guided Access if needed.

Use Guided Access on iPad - Apple Support

Use Guided Access with iPhone, iPad, and iPod touch - Apple Support

For iPad’s without a physical Home button, you’ll need to follow a different button sequence…

Press and quickly release the volume button nearest to the top button.
Press and quickly release the volume button farthest from the top button.
Press and hold the top button.
When the Apple logo appears, release the top button.

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Guided access frozen on screen capture

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