New printer Canon LBP6230dw, wireless connection confirmed during setup & a page printed telling me the Network name & IP address of the printer; Mac OS 13.4.1 Ventura; driver downloaded & installed; both printer & computer rebooted;
printing failed with this print error: 'filter' failed
MacBook Air 11″, macOS 10.15
Hi,
Would it be correct to assume that you are using the (07.05.23) [Mac] UFRII LT Printer Driver Ver.1.5.11 (macOS 10.12.6 - macOS 13.4.1)?
https://www.usa.canon.com/support/p/imageclass-lbp6230dw
Any change if you reset the printing system and re-add the printer?
Reset the printing system on your Mac to solve a problem – Apple Support (UK)
Add a printer to your printer list so you can use it on Mac – Apple Support (UK)
Hi,
Would it be correct to assume that you are using the (07.05.23) [Mac] UFRII LT Printer Driver Ver.1.5.11 (macOS 10.12.6 - macOS 13.4.1)?
https://www.usa.canon.com/support/p/imageclass-lbp6230dw
Any change if you reset the printing system and re-add the printer?
Reset the printing system on your Mac to solve a problem – Apple Support (UK)
Add a printer to your printer list so you can use it on Mac – Apple Support (UK)
Thank you for the information.
Strange. One should perhaps not rule out some kind of printer driver incompatibility, but you may want to carry out a few tests to begin with.
Did you reset the printing system as described in the above article?
Could you try a safe boot, and after that start up the Mac normally?
Start up your Mac in safe mode – Apple Support (UK)
I assume that the printer is wirelessly connected to a Wi-Fi router (infrastructure mode). Any change if you wire the printer by Ethernet cable to one of the LAN ports of the Wi-Fi router instead?
You could also carry out a test with the printer directly connected to the Mac by USB.
Well, well, well...
I have another Mac running Monterey 12.6.8. I connected the printer via USB and downloaded the same driver as I had been using on the laptop. The printer works!
Is it the Mac OS Ventura? I could check that by upgrading the OS on this desktop from 12 to 13. I need to have printer access so I'm loath to potentially 'break' what's working now.
One thing I did different on the desktop was to skip the software download from the DVD that came with the printer. I just got the driver & hardwired the printer.
I'll go back to the laptop and run thru everything once again.
Thanks for the suggestion about trying another computer.
Gregg
Hi Gregg,
Thank you for the update.
It could possibly be a printer driver compatibility problem, but I am only guessing.
Do you have access to another Mac, or perhaps a PC, for comparative testing?
Have you contacted Canon about the issue?
Thanks for your reply. I am using the (07.05.23) [Mac] UFRII LT Printer Driver Ver.1.5.11 (macOS 10.12.6 - macOS 13.4.1). I’ve removed the printer & then chose it again & then selected the Canon LBP6230/6240 driver from the list of drivers I have loaded. I receive the same error message: ‘filter’ failed.
I have no idea what to try next or where to seek help. I rarely run into technical issues that I can’t resolve.
Jan,
1) I followed the instructions to reset the printing system -- still couldn't print
2) I rebooted into Safe Mode then rebooted again normally -- couldn't print
3) Printer connected directly to laptop (pop-up asked if I wanted to connect to LBP6230) -- couldn't print
Very frustrating. I know the printer itself works because during the initial setup & setup confirmation, it printed a page detailing product info, wireless LAN connection & settings, ethernet driver settings, TCP/IP settings.
I appreciate your help.
Gregg
Good to hear that printing is OK, at least from one computer.
As I see it, setup programs (and drivers) on discs supplied with a printer should be avoided, if possible. Generally speaking, it is often better to carry out a manual setup with drivers (if at all needed) downloaded from the printer manufacturer or Apple. For a wireless connection, one could use WPS and/or a plain network configuration via a printer's control panel or an embedded web server (Remote UI, etc).
canon 6230dw 'filter' failed error?
