iPhone 13 Pro Max White Screen

You may try some of these steps, please check after each step...

1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
   1. Restart the device. That's it.
   2. Still not solved --> Force restart iPhone - Apple Support
2. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
3. You can put your iOS device in recovery mode, then restore it using your computer. ---> If you can't update or restore your iPhone or iPod touch - Apple Support (IN)

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

Hi,

Like you say, it's a widely known issue among users dealing with the problem. In another thread the user Arzozeus suggests a process to try getting the repair cost waived: https://discussions.apple.com/thread/254455239?answerId=259380747022#259380747022

A different user explained how they got the cost waived: https://discussions.apple.com/thread/254455239?answerId=259197503022#259197503022.

Good luck!

Submitted the Iphone to Unicorn, Apple Premium Reseller JM road Pune, Maharashtra, India last week and today I got the call that your mobile is repaired free of cost. It was out of warranty.

Thanks Unicorn, Apple Premium Reseller for escalating it to Apple India and get it resolved. Happy :)

There are many users facing this issue including me over night my i13 pro max was updated on 16.6 and next morning my screen just when blank apple service centre is asking for 33k for new display as phone is not in warranty why should we pay the charge.

Apple is not accepting there fault and customer is paying huge charge

Same issue. The saddest part is why the customer should shoulder the cost of fixing the unit when they are not at fault. Most of the articles I've read in the internet points to faulty software updates as the culprit for the white screen of death. It was disappointing because as a customer, we rely on the updates provided by Apple and expect that they were thoroughly tested and has undergone security and quality checks before public release.

I've tried reaching out to one of their service centers and was told that since my warranty has expired I have to pay for the repair. The cost is more than 1/3 of the original price. Such a huge disappointment.

It's a shocking and apple doesn't care to fix these issues. They are just taking money from users.

We should boycott Apple.

I am also having the similar issue - the screen started flickering since afternoon (IOS version 17.1) and at around 7 PM , it went to blank and still in the same situation. I can't do anything with my 1.4 lacs phone.

I am facing the same issue now. I contacted with apple support in China and waited for several days, finally they replied that it is out of warranty and I need to pay for it. After searching in China forum, it has many same cases of 13pro and 13pro max series. It is really disappointed of apple service, they make customers pay for their quality issues.

Same issue happened to my mobile in the morning and now its showing the white screen, no damage at all,

@apple should provide the solution for it. Its very frustrating.

Mobile age :--> 16 months

I am too facing the same issue , I took care of my phone like anything. no drops or damages, the screen went completely white

Apple has fixed the white screen of death issue in my iPhone 13 pro max at free of cost if it's identified as manufacturing defect and if there are no damages done by the user. My product is out of warranty and this issue has been fixed by screen replacement. Thank you Apple for your support in this. I would recommend everyone who faces this white screen issue to reach out to Apple authorized service center. Big thanks to Authorized service center in Coimbatore Rs puram DB road branch for helping in this process.

Hi all,

I am able to convince the customer support team to waive off the repair cost.

Now I have received my phone with new screen and I need not to pay a single penny.

Please get in touch with regional customer care team and tell them that the issue started after upgrading the IOS version.

The support guy is very helpful and he assured me to give my phone back and it works.

Folks, I got similar issue. The process is you call online service And mention regarding your issue. I have insisted them that this is caused after software update and you can see many community users are facing same issue.

If they can assure you that it is from the software issue, then screen will be replaced only if the device is found to be non-damage state and screen damage is caused by software.

Then you need to go to Aptronix and submit your iPhone and asked them to send the reports to your online ticket. If the report comes to be positive with no physical damage or water damage from your side and you have already negotiated with the online service partner. Then they will give you a free replacement or charger minimal fee for the store service.

But if found out that your phone is water or physical damage, then even though the damage may caused by a software, you will not get free replacement.

ps: The opinions here on my own and Personal. Same case may or may not have occurred with you. I’m just sharing my experience for the community. I’m not representing any company. All the best and don’t worry.

After rigorous follow up, Apple replaced my screen free of cost(gave me one time exception) . Most of the brands are facing such issues with OLED screens. One plus have gone on to the extent of giving lifetime warranty on their screens provided their is no physical damage . I personally feel Apple should do the same for people to maintain faith in their phones. Frankly my faith is a little bit shaken. I always felt apple has the best quality . Hope this is just a temporary thing and apple keeps their customer's confidence in them high

TLDR: Faced the same issue. Apple replaced my screen, waived the SGD457.00 replacement fee.

I've faced this exact white screen issue too. I bought my iPhone 13 Pro Max in Sept 2022. My screen started flickering/glitching recently (Sept 2024), I thought it was my eyesight problem lol. But realised it was the phone's problem because the screen flickered consistently throughout the day and went completely white all of a sudden.

I tried the volume up and down + side button reboot method, but the screen stayed white. This whole ordeal happened after my phone automatically ran the iOS update the night before. I thought the update caused this problem. Brought it to Apple Store and after running some diagnostics, they told me it was a screen defect issue.

Since my phone warranty expired awhile ago, I gasped 😱 quite a bit when they showed me the screen replacement cost hahaha. So they decided to waive the replacement cost for me after confirming there were no physical defects and hardware/software modifications on my part. They did inform me there might be possible data lost after screen replacement.

Btw phone is good as new now. And thankfully no data lost after the fix.