iPhone 13 Pro Max White Screen

Hi…,

I had the same issue. I first went to service center and they asked to do backup and then i went to the service centre they told they want to do some testing. And i have connect to support regarding this but the support person was so roude and not responding for my issue. Then again i connect with other support person then they helped me with service center and then the service person informed me that they have got me one time exception and i fix my phone with. My phone was out of warrentt

My iPhone 13 Pro Max sees same white screen issue, & I've been at the receiving end of where their logic goes into ****. After 4 days of waiting, fellow names "Prince" says that snippet taken from device appears to have tempered glass & we are seeing tempered glass cracks, pls explain why there are cracks? Underneath tempered glass there is nothing - no damage not a scratch & somehow photo shared from service center was with tempered glass - i should have removed tempered glass before taking photos.

What his arguments is you have cracked tempered glass means we can't process as this are signs that your must be fallen - a wild story - it's like hitting your head to walls for such fellows.

Tempered glass can be of low quality, or in bags while travelling it must have pressed by other stuffs, at airports we used to put phone under tray & while clearing security they can put something on it or let's while driving some other phone is on top iphone & due to pathholes/bumps that sudden impact can put stress on it. Basically without knowing the condition of phone - even not knowing that there is no physical damage after removing tempered glass, they just dont understand at all.

I also had a white screen issue with my iPhone 13 Pro. I took it to the Apple Store and they diagnosed the problem as a faulty display. Since I had protect+, they were able to replace the display at a nominal fee and I had my phone back in no time.

Even I had faced the same issue that my iPhone 13 pro just went black and it was white screen and it was turning into dim and bright white.

But I had no idea what to do and my friend told me a place where I could repair it for lesser cost, than what Apple had told me which was around 35K and I had done it for 10K.

Adarsh Nambiar

7.0.2.5.8.3.7.5.5.8

It happened to my phone earlier today, and I got it fixed already. The main cause of the white screen is the faulty clip attached to the screen, it is a seperate piece

There are many users facing this issue including me over night my i13 pro max was updated on 16.6 and next morning my screen just when blank apple service centre is asking for 33k for new display as phone is not in warranty why should we pay the charge.

Apple is not accepting there fault and customer is paying huge charge

Same issue. The saddest part is why the customer should shoulder the cost of fixing the unit when they are not at fault. Most of the articles I've read in the internet points to faulty software updates as the culprit for the white screen of death. It was disappointing because as a customer, we rely on the updates provided by Apple and expect that they were thoroughly tested and has undergone security and quality checks before public release.

I've tried reaching out to one of their service centers and was told that since my warranty has expired I have to pay for the repair. The cost is more than 1/3 of the original price. Such a huge disappointment.

I am facing the same issue now. I contacted with apple support in China and waited for several days, finally they replied that it is out of warranty and I need to pay for it. After searching in China forum, it has many same cases of 13pro and 13pro max series. It is really disappointed of apple service, they make customers pay for their quality issues.

Same thing happenned to me. I have an 1phone 13 pro max 1 year and 5 months old. On 12th Nov 2023 i updated the IOS version to 17.0 and as soon as i did it, i got the white screen of death . Took it to service center and they told me that the screen needs to be replaced. The cost for the same was told as 32 K . Its in brand new condition and clearly a manufacturing and /or software issue which triggered it . I faced no issue prior to that.

If apple wants to maintain its brand image, these screens should be replaced free of cost else people will stop buying apple products

sashwati wrote:

We followed the threads in iphone 13 and found its very common and happening for a lot of people post upgrade.

Updating iOS on your iPhone should typically not alter the fundamental functionality of the device. In general, iOS updates are designed to enhance the user experience, improve security, and fix bugs, rather than introducing major disruptions to core features. The reported issue of the screen flickering and displaying a white screen after an update is likely caused by factors that are not explicitly mentioned in your post.

iOS updates primarily focus on improving system performance, introducing new features, fixing bugs, and enhancing security. They are designed to preserve your personal data, settings, and information intact.

During an iOS update, your device's operating system is upgraded, but your personal data, such as contacts, photos, messages, and other information, should remain unchanged. However, it's always a good practice to perform a backup of your device before any major update to ensure that your data is safely stored.

It's important to note that while an iOS update itself should not alter personal details, it's possible that certain features or settings may be adjusted or improved with the update. In such cases, you may need to review and adjust specific settings to match your preferences after the update.

Always make sure to read and understand the update details provided by Apple before proceeding with an iOS update, and follow best practices such as backing up your device to minimize any potential risks or complications.

If the issues you mentioned are indeed caused by iOS, it's likely that numerous users who have upgraded to iOS 16.6 are experiencing similar problems. However, in order for the community on this forum to provide helpful responses, it would be beneficial for you to specify the nature of the issue you are encountering. Without this information, it may be difficult for others to address your concern effectively.

With the limited information that you have provided, It is hard to even guess the problems faced by you. 

You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...

Please re-post with detail so that someone else can help.

It's a shocking and apple doesn't care to fix these issues. They are just taking money from users.

We should boycott Apple.

I am also having the similar issue - the screen started flickering since afternoon (IOS version 17.1) and at around 7 PM , it went to blank and still in the same situation. I can't do anything with my 1.4 lacs phone.

Same thing happened with me on 18 September 2023 it's been more than one month that I am not being able to use my phone as I am a working person all my data is stored in the phone ,it's been very difficult for me to access my data as I tried everything even rebooting or restarting doesn't work .

Went to apple store they charged me 1100 for diagnostic check and 35 thousand rupees for new screen although the phone is in new condition with no hardware damage .

Didn't not expected from a such a reputed company from now on I will no longer use apple worth totally not worth it.Also tweeted on Twitter but did not got a helpful response .

My first iPhone 13 pro max's screen turned white right after a year I've got it so the warranty expired and Apple Repair Center was asking me to pay for the LCD replacement for 25k. Scammers! I've replaced it with a new one, In less than 6 months, the screen turned white again after the update. It's pretty consistent with the white screen issue. Ya, def switching to Samsung.

We had the same issue with white screen of death my 13 pro max is only 19 months old no scratches, no dents, no crack and history of misused. I do have other Iphone models like 7 Plus and still working fine except for the battery knowing the wear and tear. I have faith in apple expensive but quality is great and reliable. But so disappointed when this happened then I tried to open a case and escalate it but they refused to replace it for free.

Happened to me 2 days ago. Warranty expired when the phone went white. Had to send to a third party phone shop. The shop mentioned its a common issue with 13 series. Apple could have recalled or compensated or recalled users of these series going white/green screen.