You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Snapchat is escaping screen time control on my kid’s phone. My kids can download it back even I set “Don’t Allowed” to “Installed Apps” under iTune and App Store Purchases on his phone. He can still use Snapchat even it’s not on the always allows list, and have been set time limit for 1 min only. Help! He is using iPhone 11 Pro Max and you am using iPhone 13 Pro Max. There are always problem recently with parent screen time controls.
iPhone 11 Pro Max
Did you ever figure this out? My daughters phone is doing the same thing with the exact same settings as yours.
Did you ever figure this out? My daughters phone is doing the same thing with the exact same settings as yours.
Down time was set from 4pm-7:30am everyday; "Snapchat" is set to have 1 min every day, together with all "Social, Games and 33 more" set as 50mins every day (double controlled but still not working); Snapchat is not in "Always Allowed"; iTune and App Store Purchases for Installing Apps is set as "Don't Allowed" and "Always Require" password; Deleting Apps is set to "Allowed". I noticed this issue and tried to solve it at 10pm last night after my kid went to bed. I can delete Snapchat from my kid's phone and still can install back without any password required - which I thought was odd as normally if I set "Installing Apps" as "Don't Allowed" the App Store would disappear but it didn't this time. Once SnapChat has been installed back it can run during downtime without any being limited by screentime control. All other social media apps are working fine under parental control that greyed out as you shown in your photo above. I can not provide a screenshot yet as my kid has took the phone to school this morning, but will be able to tonight once he gets back. But with information above, I am sure you can understand why I need help. I've been struggle with iPhone screentime for a while, it seems constantly broke down with different issues. This time it really gets me as I couldn't find any solutions.
I’m having the same issue and it is clear that Apple and of course Snapchat don’t care one bit! Could they do something to change this? Of course they could! Will they? Not without laws being passed to protect our children from cyber bullying and the companies that allow it!
Same here with Snapchat. I found a post from user Imgzz here that worked for me (and some other users): https://discussions.apple.com/thread/253693869?answerId=257190498022&sortBy=best#257190498022
My suspicion is that SnapChat found a way to put itself on the 'allowed apps' list, but in an invisible way. It won't show up in the list. However, adding it to the list and then removing it seems to undo this. You may have to repeat this procedure every now and then (maybe when you see your child going over the limits again) - could be that Snap keeps on trying this or maybe it does it on installing the app - more tests required to find out what is happening here.
Please see this post for a solution that works for me: https://discussions.apple.com/thread/253693869?answerId=257190498022&sortBy=best#257190498022
You may have to repeat this procedure every now and then (I do it every week) - it seems that SnapChat keeps on sneaking itself invisibly in the 'allows allowed' list.
Did you ever figure this out? I’m having the same issue with Snapchat and TikTok. I can’t get any screentime to load on my phone so can’t do screenshots.
Apple doesn't care. I haven't received any helpful insights on this topic from them. However, I have removed any VPN apps that has been installed on my kids' phone which I believe somehow contributed to this problem. I have also purchased ASUS router to replace my old router (model AX5400 - cheaper one but with smaller area coverage or AX86U - expensive one with larger area coverage) that has perfect family control for gaming, media streaming, gambling, etc. It blocks off any contents you don't want your kids to access but still allow normal internet access for school works etc. See screenshots below:
I have exactly the same issues 🤔
I am having the same exact issue and can’t find a resolution anywhere. All apps blocked at downtimE EXCEPT Snapchat- China must have put through a bug so it works no matter what 😕 no one at apple seems to care since they are probably making money off it
Was this resolved? Always been the case on my daughters phone that tic tok and snap chat are available after screen time kicks in or app limit is reached. This seems to be an ongoing
issue but have never seen Apple step in to resolve or admit there is an issue.
Hi there, unfortunately no, haven't received any helpful insights on this topic from Apple. However, I have removed any VPN apps that has been installed on my kids' phone which I believe somehow contributed to this problem. I have also purchased ASUS router to replace my old router (model AX5400 - cheaper one but with smaller area coverage or AX86U - expensive one with larger area coverage) that has perfect family control for gaming, media streaming, gambling, etc. It blocks off any contents you don't want your kids to access but still allow normal internet access for school works etc.. See screenshots below.
It’s not a solution, but I am glad that’s it’s not just me having this problem. I’ve tried everything I can think of and downtime and app limits have no impact on SnapChat.
I have same issue managing my daughter iphone 11 from iphone 12 pro max.
This is a health hazard that should be addressed by Apple
hi, facing exactly the same issue with Snapchat and TikTok. have tried almost all workarounds posted on several forums including the one with adding and removing from allowed apps. Nothing has worked so far.
am exploring external apps as well
please share if anyone has been able to find a solution using external apps
I am not sure what time have you set for Down Time.
It would be better if you can please post a screenshot, in order to understand the phenomenon better. Images / pictures speak louder than words. See the pic below
Snapchat is escaping screen time control
